Guest Ambassador, Wellness Center (Physician Practice)
Company: Hackensack Meridian Health
Location: Paramus
Posted on: May 4, 2024
Job Description:
Overview
Our team members are the heart of what makes us better. At
Hackensack Meridian Health we help our patients live better,
healthier lives - and we help one another to succeed. With a
culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It's also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change.The Wellness Center Guest Ambassador serves as a welcoming
host for the patients that visit the Health and Wellness Center.
This position welcomes guests and greets them upon arrival,
supports wayfinding as needed, provides clerical support to ensure
a positive and tailored experience, checks in the patient or, when
required, helps with a quick registration or scheduling. The
Wellness Center Guest Ambassador ensures the patient/visitor has a
positive and cohesive experience throughout their visit.
Responsibilities
A day in the life of a Guest Ambassador at Hackensack Meridian
Health includes:
- Welcomes all guests to the Health and Wellness Center by
proactively greeting them using proper verbal and non-verbal
communication and facilitates the patient's visit through various
points of their journey.
- Remains visible and positions themself at the point of entry
with a personal appearance that conveys confidence and
professionalism while adhering to attire standards.
- Greets patients and visitors in a prompt, courteous and helpful
manner. Maintains a smile, making direct eye-contact and making the
patient and visitor feel welcomed.
- When required, obtains and verifies demographic
information.
- Directs patients to accurate locations or investigates the
guest's needs to help facilitate if registration, check in or
scheduling is required.
- Escorts or arranges for escort for patients requiring a
wheelchair to their location as necessary.
- Where applicable, makes confirmation calls for patients,
completes check in upon arrival, and announces the patient's
arrival to registration or appropriate department or next
step.
- Answers telephone and facilitates calls in accordance with
organizational and departmental standards.
- Enforces Access Control function by advising guests of the
visiting and access policies, alerting security to any violations
that cannot be readily addressed using de-escalation and/or service
recovery techniques, assisting security as necessary with visitor
situations in the lobby areas, including evacuation of lobby if
required. Completes event reports as needed.
- Explains parking options if needed and addresses concerns.
- Handles routine inquiries/issues, and directs patient
complaints to appropriate individuals.
- Routinely conducts environmental observations (i.e.,
cleanliness, noise) and follows up to address issues in area(s) of
coverage, such as lobby, public restrooms, wheelchairs etc.
- Adheres to all HMH, hospital and departmental policies and
procedures.
- Serves as a resource to visitors waiting in area(s) of
coverage.
- Ensures high department morale and smooth transition of work by
maintaining a good working relationship with colleagues and
volunteers, and completing all change of shift requirements.
- May be required to stand for all or part of shift and
physically assist patients and visitors.
- Other duties and/or projects as assigned.
- Establishes a relationship with the patient to assure all
matters are communicated and handled efficiently between the
medical team, the point of service personnel, or supervisors.
- Serves as a patient contact for clerical matters regarding
patient care.
- Provides secretarial support as assigned.
- Schedules tests or appointments as needed or supports the
patient with digital self-service.
- Use digital solutions as needed to guide the patient or support
with check in, registration, or scheduling.
- Providing support for receiving, mail, supplies, and restocking
for all areas of Wellness Center.
- Adheres to HMH Organizational competencies and standards of
behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
High School diploma, general
equivalency diploma (GED), and/or GED equivalent programs. Minimum
of one year of working experience. Ability to work independently
and manage multiple tasks in a fast-paced, visible environment
while maintaining a professional and confident demeanor in
stressful situations. Highly resourceful, efficient, and organized
with excellent interpersonal, verbal communication,
problem-solving, and service recovery skills. Computer skills. Past
experience with Matrix reporting environment EducationKnowledge,
Skills and Abilities Preferred:
- Associate's and/or Bachelor's degree.
- Minimum of one year of experience in front desk/reception or
hospitality experience
- Patient Advocacy Certification.
- Bilingual. If you feel that the above description speaks
directly to your strengths and capabilities, then please apply
today!
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza
Vaccination Facility
As a courtesy to assist you in your job search, we would like to
send your resume to other areas of our Hackensack Meridian Health
network who may have current openings that fit your skills and
experience.
Keywords: Hackensack Meridian Health, Paterson , Guest Ambassador, Wellness Center (Physician Practice), Healthcare , Paramus, New Jersey
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