Principal Technical Consultant

Company: Nuance Communications, Inc.
Location: Mahwah, NJ
Posted on: October 24, 2016

Job Description:

Position: Principal Technical Consultant (Mahwah, NJ)

Duties: Plan and coordinate technical projects involving the development of

speech and touch-tone enabled interactive-voice-response (IVR) enterprise

applications on various voice platforms. Coordinate coding and testing of

assigned programs, and develop and analyze functional specifications for

complex IVR applications. Identify product issues and business

requirements, and deliver innovative solutions for Nuance’s speech and

touch-tone enabled IVR enterprise applications. Provide technical guidance

regarding software development best practices and ensure that project tasks

are completed in accordance with the overall project timeline. Create

project deliverables and appropriate design documentation, and develop

processes that ensure the delivery of innovative software prototypes and

products. Work with clients, UI, and project management to design and

implement innovative speech applications, coordinate customer support

services during production deployment, and resolve complex technical

issues. Train, support, and mentor project team members on programming

techniques and methodologies. Evaluate and modify standard development

processes in order to recommend changes in policies, best practices, and

development procedures.

Requirements: Master’s degree (or foreign equivalent) Computer Science,

Electrical Engineering, Computer Engineering, Information Systems, or a

related field and three (3) years of experience performing Java and J2EE

web-based development for Interactive Voice Response (IVR) applications and

reports; OR, in the alternative, Bachelor’s degree (or foreign equivalent)

in Computer Science, Electrical Engineering, Computer Engineering,

Information Systems, or a related field and five (5) years of experience as

indicated above.

Also requires demonstrated expertise (DE): performing IVR-related hardware

configurations and installations; DE performing speech and touch-tone

enabled IVR application development using Avaya, Cisco, and Genesys voice

platforms; DE interfacing with internal stakeholders, business teams,

project managers, and external clients to translate business requirements

into technical specifications; and DE maintaining IVR application defect

lists and leading resolutions.

To apply, submit resume referencing Job Code # 28812 to Jason Hewitt,

Nuance Communications, 1 Wayside Road, Burlington, Massachusetts 01803.

Keywords: Nuance Communications, Inc., Paterson , Principal Technical Consultant, Computer , Mahwah, NJ, New Jersey