Full-Time Member Experience Advisor (Rhawn Street)
Company: American Heritage Credit Union
Location: Philadelphia
Posted on: February 13, 2026
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Job Description:
Job Description Job Description American Heritage Credit Union,
a $5 billion financial institution has an immediate opening for a
Full-Time Member Experience Advisor at our Rhawn Street branch!
This position provides a premier level of service to members,
clients, and associates of American Heritage Credit Union to
enhance the overall member experience. Proactively engage existing
and prospective members with their financial needs using a
consultative approach. Responsibilities Include: Process
account-related requests including opening basic consumer accounts
and performing file maintenance (e.g., address changes, name
changes, adding/removing signers/owners, plastic card requests,
etc.). Process basic consumer loan-related requests (e.g.,
signature and credit card) including submitting applications,
booking, and disbursing, and file maintenance (e.g., modification
of agreements, Skip-A-Pay, etc.). Utilize sales tracking systems,
member data warehouse programs, and other tools (e.g., DataVa,
Better Lobby, etc.) to analyze members' engagement with the credit
union and offer solutions that will be conducive to the member's
current/future life stage(s). Connect members to our Subject Matter
Experts (SMEs) via SmartOffice/VANA technology who can assist them
with their specialized financial needs (e.g., Lending, Mortgages,
Account Services, IRC, etc.). QUALIFICATIONS: One year to three
years of similar or related experience. A high school education or
GED. Full-time position- Rotating evening and Saturday hours are
required. FICEP certification preferred. Must possess REAL ID for
this location. Our commitment to your success is enhanced by our
competitive rate commensurate with experience and an extensive
benefits package including paid time off, health benefits, 401(k)
with a generous escalating company match, and future growth
opportunities within the company. We work to maintain the best
possible professional and environmentally friendly atmosphere for
our employees. EOE M/F/D/V
Keywords: American Heritage Credit Union, Paterson , Full-Time Member Experience Advisor (Rhawn Street), Accounting, Auditing , Philadelphia, New Jersey
