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Medical Receptionist

Company: Holy Name Medical Center
Location: Teaneck
Posted on: June 22, 2022

Job Description:

Education: HS diploma or equivalent experience required

Skills: Medical Terminology and strong customer service skills required

Experience: 1+ years experience

Essential Functions of the Job:

Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician's overall routine schedule in order to contact physician with messages when he/she is not in the office. Assures that all messages are communicated accurately

Greets patients in a friendly and professional manner.

Obtains completed registration forms for each new patient

Updates demographic profile at each patient visit.

Collects payment for services rendered at the time of appointment and for any past due balances.

Processes requests for patient medical records and/or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities).

Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session).

Activate and de-activate phone service at the beginning and end of clinic session.

Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours).

Responsible for delivery of messages to staff throughout the day.

Review and/or update patient insurance information.

For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit.

Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service..

Distributes correspondence and patient information from patient medical records in accordance with established policies. Photocopies and processes forms.

Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review. Performs follow-up required by physician when chart is returned.

May be requested to substitute for other office personnel as trained.

Adheres to Compliance Plan

Adheres to all HNMC's attendance and punctuality policies

Demonstrates initiative and is self-motivated

Team player, works well with other members of the staff.

Any other assigned duties by physician or manager

Keywords: Holy Name Medical Center, Paterson , Medical Receptionist, Administration, Clerical , Teaneck, New Jersey

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