Regional Director of Patient Access Services
Company: Hackensack Meridian Health
Location: Edison
Posted on: January 20, 2026
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Job Description:
At Hackensack Meridian Health we help our patients live better,
healthier lives — and we help one another to succeed. With a
culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It’s also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change. The Regional Director of Patient Access Services at
Hackensack Meridian Health (HMH) provides oversight, guidance, and
communication across the enterprise for Patient Access operations.
The position works closely with stakeholders and leadership across
the enterprise to establish, facilitate, and lead a multichannel
patient engagement vision to foster and deliver comprehensive and
coordinated access across the system. This position is responsible
for managing and developing patient access policies across the
enterprise in collaboration with regulatory and compliance insight.
The position oversees every aspect of patient access, including
scheduling, pre-registration, registration, Insurance Verification,
Financial Clearance, Capacity Management, Data Integrity, and
Training. The position is a key leader who promotes teamwork,
encourages innovation, serves as a catalyst for change, and
promotes creative solutions by serving as a role model. This
position can be hybrid; a combination of on-site and off-site
responsibilities. Responsibilities A day in the life of a Regional
Director of Patient Access Services at Hackensack Meridian Health
includes: Scheduling, Pre-Registration and Registration • Ensures
adequate and accurate patient information is collected and verified
at the time of scheduling, pre-registration and registration to
ensure seamless access to care. Collect co-insurance, co-payment or
provided estimated out of pocket costs for service. Cashiering •
Ensures timely and accurate cash collections across the enterprise
and point of service collections reconciliation. Quality Assurance
and Training Development • Ensures detailed monitoring, audits and
feedback loops for front end errors, preventative denials,
estimates and point of serviced collections. • Ensures and
coordinates on-demand training and development for internal and
external customers related to front desk operations. In addition,
this position provides oversight, guidance and facilitation for
enterprise-wide, EMR management and upgrade enhancements. •
Establishes a clear vision for Access Services, PFS Team business &
operations that supports HMHs Vision, Mission, and Shared Values;
maintains a big picture view; foresees challenges and
opportunities; scans and assesses environmental and industry trends
to identify opportunities, assesses need to shift strategic
direction, challenges status quo thinking and assumptions, and
identifies innovative and breakthrough ideas that create value.
With awareness of the managers goals, develops a succession plan
and operates independently and conveys information effectively to
team members in order to plan, implement, measure, motivate and
achieve these goals. • Reviews clinical performance of all
providers annually and acts as a resource for medical issues for
providers. Monitors and advises referrals to specialists. Ensures
credentials of providers are complete and current. • Understands
the value of growth to proactively optimize strengths of
entities/departments for the benefit of the organization as a
whole. • Other duties and/or projects as assigned. • Adheres to HMH
Organizational competencies and standards of behavior.
Qualifications Education, Knowledge, Skills and Abilities Required:
• Bachelor degree in Business Management or related health field. •
Minimum of 8 years experience in front end revenue cycle. • Minimum
of 5 years of progressive management experience. • Demonstrated
experience with IT functionality. • Excellent written and verbal
communication skills. • Strong analytical skills and attention to
detail. • Ability to maintain high morale in the workplace. •
Ability to train team members as well as manage and direct as
needed. • Excellent written and verbal communication skills. •
Proficient computer skills including but not limited to Microsoft
Office and Google Suite platforms. Education, Knowledge, Skills and
Abilities Preferred: • Masters degree in Business Management or
related health field. • Project management experience.
Keywords: Hackensack Meridian Health, Paterson , Regional Director of Patient Access Services, Administration, Clerical , Edison, New Jersey
