Customer Service Representative
Company: AAMCO Transmissions and Total Car Care
Location: Horsham
Posted on: April 1, 2026
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Job Description:
Come join the AAMCO Transmissions and Total Car Care Corporate
Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is
seeking a dynamic, passionate, tenured customer-oriented Customer
Service (Support) Representative who can offer extraordinary
customer service while speaking to every customer promptly, with
empathy and sincerity. AAMCO Transmissions is an “Employer of
Choice” in the automotive business for 60 years offering
competitive pay, PTO, excellent insured benefits including medical,
dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with
company matching funds, no weekends, and The AAMCO Promise and
commitment to take excellent care of our customers with the highest
priority service. AAMCO Transmissions also offers excellent
training by our tenured Customer Support Team with 40 years of
customer support expertise. Role & Responsibilities Manage large
amounts of incoming calls Identify and assess customers’ needs to
achieve satisfaction Build sustainable relationships and trust with
customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the
right methods/tools Meet personal/customer service team performance
targets Provide customers appropriate solutions and alternatives
efficiently and follow up to ensure resolution Keep records of
customer interactions, process customer accounts, and document
appropriately in Salesforce Follow communication procedures,
guidelines, and policies Qualifications & Experience Proven
customer support experience or experience as a client service
representative Strong phone contact handling skills and active
listening Customer orientation and ability to adapt/respond to
different types of customers Excellent communication skills Ability
to multi-task, prioritize, and manage time effectively 18 years of
age or older High School Diploma or equivalent At least 6 months of
previous call center experience a plus Proficient in PC operation
and navigation Full-Time schedule availability within hours of
operations: 8:30am-5:30pm Eastern Monday-Friday Prior Salesforce or
other CRM experience strongly preferred Prior Automotive experience
a plus Willing to submit to background check (includes education
and employment verification) Bilingual (Spanish) a PLUS
Compensation Range from $14 to $20 per hour, increases for
performance and tenure Job Type: Full-time Benefits: 401(k) Dental
insurance Employee assistance program Health insurance Health
savings account Life insurance Paid time off Paid training Vision
insurance Work from home Schedule: 8-hour shift Day shift
Education: High school or equivalent (Required) Some college or
college degree (Preferred) Work Location: 3 days at Horsham Office
with 2 days remote
Keywords: AAMCO Transmissions and Total Car Care, Paterson , Customer Service Representative, Customer Service & Call Center , Horsham, New Jersey
