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Quality Assurance Manager

Company: GeekHive
Location: Warwick
Posted on: February 24, 2021

Job Description:

At GeekHive, we blend our expertise in digital strategy, marketing technology and software development to drive successful outcomes and great experiences for our client partners. Home to some of the brightest minds (and friendliest faces!) in the marketing technology industry, GeekHive is proud to provide opportunities for people to earn a happy, healthy living doing what they love to do.We are hiring a Quality Assurance Manager to join our Hive Leadership Team at GeekHive. This position will report to our Group Account Director and will ensure all deliverables meet GeekHive standards and brand, accountable to plan, direct, lead and report upon quality assurance and continuous improvement programs and to formulate quality control policies. As a quality assurance manager you'll demonstrate leadership skills to guide, coach, and motivate team members to reach their potential. Tactical skills such as time management, program-level financial planning, quality definition, attention to detail, issue management, meeting facilitation and status reporting will be necessary.Responsibilities:* Responsible for ensuring all deliverables meet GeekHive standards and are true to our brand* Responsible for the development and implementation of GeekHive quality definition and inspection activities * Responsible for the detection and resolution of problems and the delivery of satisfactory outcomes* Manages all of the often complex cross-functional quality management work that is required to deliver value and experiences that exceed customer expectations.* Jointly and equally accountable to Hive Leadership Measures of Success in partnership with Hive leader peers.* Ensures their team is fully-utilized and that billability targets are attained. * Shares accountability and reporting of hive cost, revenue, resourcing, and profitability (P&L).* Responsible for Hive reporting such as but not limited to internal Quarterly Business Reviews, continuous improvement programs, in collaboration with Hive leadership* Responsible for developing, maintaining and publishing performance dashboards to communicate Hive performance in regards to P&L, CSAT, ESAT, growth metrics, and utilization and other metrics as required* Provides test strategies, testing deliverables such as Test Cases and Test Scenarios along with executing and reporting on such artifacts. Qualifications:* 10 + years experience in Product Quality testing role and 3-5 yrs in Management position.* College degree in a related field preferred.* Agency experience is strongly preferred.* Experience in "closing the loop" and "continuous improvement" of QA strategies.* Excellent communication, documentation, and interpersonal skills including the ability to address a wide range of audiences.We offer our team:* A friendly and fun work environment* Competitive salary* Comprehensive health benefit program* Retirement Program* Remote Work Opportunities* Work-Life Balance* Paid Time Off (PTO)* Summer Hours* Employee Discounts* Onsite Kitchen & Snack Program* Onsite Game Room* Professional Development OpportunitiesAbout GeekHive:GeekHive is a marketing technology consultancy for mid-market to enterprise-level organizations. Our clients span across industries and vary in size, from nonprofit organizations to Fortune 500 companies. We combine our expertise in digital strategy, marketing technology, and agile development to help our clients unlock the power of their technology investments.GeekHive is proud to be an Equal Opportunity employer. We provide employment opportunities to qualified candidates who apply to our job postings, regardless of race, color, gender, religion, national origin, sexual orientation, disability, marital status, veteran status, or any other protected classification under federal, state or local law.Employment at GeekHive requires authorization to work for any employer in the United States without sponsorship. Please note that we do not provide relocation assistance or work sponsorship.We do not accept agency resumes. We are not responsible for any fees related to unsolicited resumes.Powered by JazzHR2xM6ylInqX

Keywords: GeekHive, Paterson , Quality Assurance Manager, Executive , Warwick, New Jersey

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