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Chief Information Officer (Higher Ed

Company: Ellucian Company L.P.
Location: Suffern
Posted on: February 25, 2021

Job Description:

COVID-19 notice: --Ellucian is taking the-- Coronavirus Disease (COVID-19) --seriously and doing our part to flatten the curve by practicing social distancing. We are working remotely until further notice--and have made modifications to our global hiring process to ensure candidate and employee safety-shifting all in-person interviews to be held virtually.-- Learn more -- a bout our hiring process and-- watch what our employees have been doing during these challenging times. Category Managed Services Location Suffern, NY, United States Together we are powering the future of Higher Education
Here at Ellucian, we are motivated by a mission - the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 20 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.
This position is onsite at Rockland Community College. Relocation assistance is available. About the opportunity Reporting to the Ellucian General Manager and customer Contract Administrator, the CIO will be responsible for providing technology leadership and management of technology systems and services. This includes--management--of strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. The CIO will be a participant on the President's cabinet and provide active strategic guidance to all cabinet members. Creates and implements client's Information Technology strategy. Responsible for working to align projects and operations with the institutional mission, vision--and--values, the incumbent should understand his or her customers, their needs and will apply effective practices in higher education management to resolve institutional technology issues. Where you will make an impact

  • Maintains regular contact with Client Executives, Ellucian Management, and site staff.
  • Develops a positive client relationship with customer employees such as Contract Administrator, Chief Financial Officer, Provost, and other key VIPs.
  • The CIO focuses on client liaison and strategic aspects of Higher Education activities at the client location
  • Advises client on status of technologies at the institution relative to the client's strategic goals and objectives.
  • Manages the day-to-day operations of the information technology department including; directing staff, who support administrative and/or academic computing, networking, user services, telecommunications--and other information technology functions.
  • Assess and anticipates technology projects and recommends appropriate action and resources.
  • Identifies user needs, resolves problems and directs--building--of teams to work across all levels of the organization.
  • Establishes and directs the strategic and tactical goals, policies, and procedures for the information technology department.
  • Recommends and/or determines the institution's long-term system needs and proposes hardware/software solutions to accomplish the institution's business objectives and to support campus goals.
  • Actively participates in a number of key client committees, cabinet and/or Board-level meetings, ad-hoc advisory groups, institutional/community activities--and--planning committees.
  • Interfaces with and participates in all facets of the Corporate Client Services Management team functions.
  • Coordinates, submits, reports, and manages problem resolution for all Federal and State requirements for--student, personnel and financial records.
  • Works with Higher Education regional management to coordinate corporate resource requirements to complete and update annual strategic plans.
  • Participates in the development of strategies and the completion of contract upgrades and renewals with Regional Managers and Vice Presidents.
  • Recognizes, creates, and tracks value-added and ROI activities for--client.
  • Responsible for ensuring contract administration, extensions, and enhancements.
  • Negotiates and maintains responsibility for managing various IT related vendor contracts.
  • Assists with or creates requests for proposals for IT related projects.
  • Translates and articulates administrative and educational goals of the institution into technical initiatives.
  • Directs budgeting, strategic and tactical planning, business processes and database system strategy.
  • Completes and monitors site budgets and business plans; reviews monthly revenue and expense reports.
  • Prepares and submits required corporate reports in a timely manner.
  • Implements company policy, methodologies, procedures--and--practices at--site--location.
  • Responsible for hiring all company staff assigned to support a client's information technology operations.
  • Responsible for managing on-site personnel actions, staff training--and--development.
  • Communicates regularly and effectively with Higher Education management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
  • Manages complex technical projects and technical operating units.
  • Makes recommendations and oversees implementation of all key IT-related functional units.
  • Communicates IT-related information on projects, service levels, tasks and issues to the appropriate audience using the appropriate mediums.
  • Proactively supports corporate initiatives and programs.
  • Leads and directs efforts using appropriate management skills including; project management, budget administration, decision making, communication, and time management skills. What you will bring
    • Bachelor's degree; advanced degrees, strongly preferred
    • 8 - 10 years of experience in the Information Technology field OR equivalent combination of education and experience leading IT strategic initiatives in--a college or university environment
    • Extensive Higher Education Experience and current knowledge in--use--and trends of technology in higher education
    • Strong empathizing and empowerment abilities, with a focus on positive outcome recommendations
    • Understanding of a community college culture
    • Ability to promote teamwork and collaboration between client and Ellucian staff
    • Stress-management, time management, planning, and organization skills
    • Strong understanding of the Ellucian Banner ERP student information system
    • Experience with or knowledge of service provision best practices (e.g., ITIL), preferred
    • Excellent written and verbal communication skills; excellent presentation skills What makes #Ellucianlife
      • Comprehensive health coverage: medical, dental, and vision
      • Flexible time off
      • 401k & Bright Plan - to help you save for the future
      • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
      • 5 charitable days to support the community that supports us
      • Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
      • Parental leave
      • Employee referral bonuses to encourage the addition of great new people to the team
      • We Foster a learning culture with:
        • Tuition Reimbursement Assistance
        • Professional development opportunities #LI-JG1
          Additional Information: Req ID:--2801
          Hiring Type:--Full - Time
          Level of Experience:--Management/Sr. Management
          Remote:--No
          Travel Required:--0%-25%
          At Ellucian, we believe in the "power of together." We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We're proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We welcome you to come as you are! Get tailored job recommendations based on your interests. How would you rate your experience popup

Keywords: Ellucian Company L.P., Paterson , Chief Information Officer (Higher Ed, Executive , Suffern, New Jersey

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