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Strategic Director Intelligent Process Automation

Company: Cognizant
Location: Teaneck
Posted on: April 8, 2021

Job Description:

Covid-19 update: To keep you and our employees safe, we're making changes to our job postings and hiring process. Learn more Strategic Director Intelligent Process Automation Teaneck, New Jersey, United States Job ID: 00041315082 Intelligent Process Automation Strategic Engagement Director Level: Director Position Description: Our Intelligent Process Automation ("IPA") practice focuses on providing Robotic Process Automation, Smart Data Intake, Machine learning solutions and Analytics for mission critical business processes to major industries globally. It is one of the largest practices across the globe, fastest growing practices in the company, and a key pillar of our digital offerings. We are seeking a Strategic Engagement Director to grow our presence in select key accounts across multiple verticals in North America. The Strategic Engagement Director is accountable for establishing, growing or sustaining Cognizant's Intelligent Process Automation presence in the assigned account(s) by ensuring operational and delivery excellence and creating valued long-term partnerships with the client, internal account and market teams. The right candidate for this role must understand, appreciate and drive transformation, based on business needs. They must demonstrate an inherent understanding that technology and interventions are dictated by the desired outcomes; i.e. they are levers in transformation and not the goal themselves. The strategic engagement director must have proven success with hands-on delivery, program management and IT or Business transformation. It is a good fit for those who enjoy being a part of implementing the strategies they have helped design. Success begins with delivery excellence and the strategic engagement director will ensure we first deliver on our commitments and that strong, trusted partnerships are forged with the client and account teams. He/she will leverage their combined industry, delivery and transformation expertise, to implement best practices, drive transparency through outcome management, demonstrate purposeful thought leadership, intelligent risk taking and problem solving to support the client's needs and solve business challenges through intelligent automation. The Strategic Engagement Lead will strive to create reference-able clients through excellence in customer engagement and outcome delivery. Goals in this role might include high customer satisfaction scores, revenue growth, opportunities to partner on solutions, expanded presence at the client, referrals, and/or publicly reference-able accounts. Responsibilities:

  • Guide the client toward the establishment of the optimal operating model for their environment and maturity
  • Ensure delivery excellence by embedding best practices, outcome management and delivering on our commitments for both implementation and support.
  • Establish, Sustain or Grow the Intelligent Process Automation capability in the assigned accounts. For example, identify opportunities for interconnected solutions, expand existing capabilities to new business areas, etc.
  • Drive the adoption of organizational change management practices that support the client's ability to achieve sustained success and scale.
  • Be a trusted advisor and point of contact for the client and Cognizant teams for the automation program/engagement. Required Skills and Qualifications:
    • Intelligent Process Automation experience including awareness of at least one automation product's high-level architecture, licensing model, and key features. Experience as a practitioner is a plus.
    • Business acumen; demonstrated understanding of business operations and organizational change management
    • Multi-geo experience and the ability to create effective relationships with offshore teams in a global delivery model.
    • Financial acumen; to manage projects and help guide client investment choices
    • Demonstrated organization skills with proven ability to manage multiple deliverables, drive outcomes and problem solve issues.
    • Exceptional client management skills and experience.
    • Ability to work collaboratively in a virtual and highly-matrixed environment.
    • Willing to relocate or travel to client location as per project/engagement requirement. #LI-CH1 Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Mar 31 2021About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. How would you rate your experience popup Equal Employment & Affirmative Action Policy: Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. How would you rate your experience popup

Keywords: Cognizant, Paterson , Strategic Director Intelligent Process Automation, Executive , Teaneck, New Jersey

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