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Program Director - Global Program Management

Company: CTI Education Group
Location: Teaneck
Posted on: April 8, 2021

Job Description:

Job Description - Program Director - Global Program Management (00041059562) Job Description Program Director - Global Program Management ( Job Number: 00041059562 ) Description Engagement Delivery DirectorQualification:Science / Engineering graduateResponsibility:Charter:

  • Drive consensus between various client stakeholders as needed to facilitate the conversion of program's vision / ideas into program deliverables.Set Up:
    • Program initiation and Planning: Identify stakeholders and set up steering committee with the CXO.
      • validate lifecycle methodology of various projects as developed by the MSI Program Managers.Delivery:
        • Reviews: Facilitate cross project collaboration where dependencies are encountered.
          • track progress of course corrective actions.
            • Ensure that BIC goals are met.Service Management:
              • Service Design and Operate.
                • Capacity management.
                  • Availability management.
                    • Service level management.
                      • Responsible for Continual Service Improvement.
                        • Ensure that Service Operation requirements are met (including but not limited to following).
                          • Problem Management.
                            • Service Desk and Incident management.
                              • Security Administration.
                                • App support.
                                  • IT Operations.
                                    • Database Administration.
                                      • Storage management.
                                        • Network support.Operations:
                                          • Ensure achievement of program goals and metrics.
                                            • provide insights on cost cutting for delivery activities.Change Management:
                                              • Validate external changes (industry / competitor reactions) and engage with the executive council to track and ensure that the program deliverables are relevant at the time of review.
                                                • Initiate scope / deliverable changes, if required.
                                                  • interact with stakeholders to resolve escalations for any change / control initiative (initiated by MSI Program Managers).
                                                    • Develop the program level SoW changes.
                                                      • provide support to the individual Project Manager(s) in case of client initiated change / internally identified change, as required.
                                                        • Communicate potential 'significant change', that are identified, to the entire external stakeholder community (business and IT sponsors from the client).Opportunity Identification and Pursuit:
                                                          • Interact with clients to understand their needs.
                                                            • leverage opportunities to understand and provide inputs / direction on their IT / Business roadmap to provide mindshare and visibility in to the CXO charters.
                                                              • Share feedback with the Client Partner/ Engagement Director in terms of client's focus areas.
                                                                • Analyze the value add from the program perspective for program retention and additional areas within the program where Cognizant can grow.Relationship Management:
                                                                  • Act as the single point of contact for the program with the client CXO suite.
                                                                    • build a strong relationship with the client Program Manager and CXOs.
                                                                      • Engage with the client to build an ecosystem of partners and generate awareness about shared risks, accountability and rewards.
                                                                        • Apprise the steering committee about the delivery status during meetings.
                                                                          • resolve escalated issues.People Management:
                                                                            • Provide support to the MSI Program Manager in handling the team.
                                                                              • provide mentorship to MSI Program Managers and develop the next in line.Knowledge Management:
                                                                                • Build industry level point of view related operating parameter on top of the MSI Program Manager's deliverables.
                                                                                  • Provide inputs for building goto market solutions with partners and create SOQs for solution sets. Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com Job Application Development / Application Maintenance Primary Location United States-New Jersey-Teaneck - NJ USA, COG

Keywords: CTI Education Group, Paterson , Program Director - Global Program Management, Executive , Teaneck, New Jersey

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