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Front Of House Manager

Company: The Windlass Restaurant
Location: Boonton
Posted on: April 10, 2021

Job Description:

Front of House Manager - Description Reports to: Director of Operations, Executive Director Position Summary: The Front of House Manager will report directly to the Director of Operations and Executive Director. The FOH Manager is responsible for coordinating and executing restaurant operations and procedures to ensure effectiveness and efficiency. The FOH Manager is responsible for certifying that all components within the restaurant are functioning correctly and smoothly so that the restaurant is best represented to the public on all accounts and is operating consistently up to standards. An engaging and rewarding employee experience is critical to drive performance. As the FOH Manager, you are required to be present on the floor during service to monitor and coach staff performance. Being an expert on all aspects of service is crucial. The FOH Manager is expected to identify and rectify issues immediately by directing and delegating action or providing hands-on assistance when necessary. An active approach to continuously strive for the perfect guest experience is vital and requires constantly observing all aspects of atmosphere, food, and service. The FOH Manager will also assist senior management with marketing, menu concepts, financials and budgeting, property management, human resources, and any back-office and internal operations when necessary. Role

  • Opening and closing the restaurant: ensure that staff and the restaurant are set up for success and that the restaurant is sanitary and closed properly and securely
  • Certify that all cleanliness and general upkeep of the dining room, bar, and guest contact areas are maintained throughout service
  • Manage reservations and actively participate on the floor during service to set and monitor performance standards and rectify any staff or guest issues professionally and promptly
  • Maintain a collaborative relationship with FOH and BOH team members to optimize productivity and provide a seamless guest experience
  • Manage FOH staff information via 7Shifts App: add/remove employees, schedule management, time off requests, availability, messaging, communicate key announcements or updates
  • Complete cash-out procedure after closing each business day
  • Assist senior management with attracting, developing, and retaining staff, disciplinary action, termination decisions, and organizing/tracking files and incidents
    • Outstanding leadership and communication skills with the ability to connect with, train, and oversee staff to maintain a healthy and productive work environment
    • Consistently service-oriented to ensure exceptional guest experiences, customer satisfaction, and return business
    • Knowledge of service industry best practices and high level of reliability and dedication
    • Familiarity with Point-of-Sale Systems (Toast experience is a plus)
    • A proactive, positive, and authoritative attitude is essential
    • Performs well under pressure, is professional, efficient, detail-oriented, respectful, and courteous
      • 3+ years' experience in a high-volume, full-service restaurant
      • Experience in large volume staff management (preferred)
      • Flexible schedule and Holiday availability required

Keywords: The Windlass Restaurant, Paterson , Front Of House Manager, Executive , Boonton, New Jersey

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