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Manager of Guest Services

Company: Health Alliance of Hudson Valley
Location: Port Jervis
Posted on: November 18, 2021

Job Description:

Job Details: The Manager of Guest Services/Administrative Assistant is responsible for providing managerial oversight of the communications operators and gift shop functions. This position is responsible for providing administrative assistance to the Bon Secours Community Hospital Administrator while managing a dual role reporting to the System Director of Security for Guest Services. RESPONSIBILITIES: * Hires and trains new staff, and ensures all staff remain compliant with mandated training. * Supports new managers making sure they have computer, phone, access to programs, and are added to email group listings and meetings. * Schedules staff to maximize coverage and efficiency, including deployment of volunteers. * Monitors department performance and initiates action to strengthen results. * Purchases supplies for requesting departments and reports on efficiencies in controlling expenses and maintaining budgets. * Conducts timely staff and department performance evaluations. * Manages, supports, and coaches staff, and when necessary deals with disciplinary, performance and termination issues. * Assists employees with paycheck issues. * Maintains proficiencies and personnel files related to HR and quality assurance resource utilization and regulatory compliance. * Ensures integrity of Gift Shop purchasing and retail sales while maintaining standard business protocols and cash reconciliation methods. * Assists the System Director of Security in preparation of materials, presentations and necessary reports for meetings. * Coordinates calendars for meetings/conference calls and transcribes minutes for administration and other departments within the facility as required. * Screens calls/visitors and schedules appointments with the VP Administrator. * Coordinates inter-departmental functions and participates in committees as designated. * Monitors and completes daily work that is assigned as well as other projects as needed. * Performs other duties as assigned. QUALIFICATIONS / REQUIREMENTS: Minimum of 3 years' providing clerical functions and assisting an organization in their patient experience efforts. EDUCATION: Bachelor's Degree preferred. OTHER: If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. About Us: Bon Secours Community Hospital For nearly a century, Bon Secours Community Hospital in Port Jervis, NY, has served the residents of western Orange County, NY, Pike County, PA, and northern Sussex County, NJ, as the area's premier healthcare provider. The hospital serves its community with 122 beds for acute care and medical-surgical services, a 24-hour emergency department, long-term care and rehabilitation, a dedicated bariatric surgery unit, behavioral health, and outpatient services. Due to a recent upgrade in our online applicant tracking system, anyone who has previously applied for a position with Bon Secours Community Hospital will be required to reapply. With this recent upgrade to our system, all previous applications are no longer accessible by the WMCHealth Recruitment Team. We apologize for the inconvenience, and we appreciate your understanding during our efforts to upgrade our systems to be able to provide a better candidate experience.

Keywords: Health Alliance of Hudson Valley, Paterson , Manager of Guest Services, Executive , Port Jervis, New Jersey

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