Store Team Leader / Store Manager
Company: THE PAPER STORE
Location: Paramus
Posted on: May 14, 2022
Job Description:
Job DescriptionThe Paper Store is committed to being the premier
destination for all of our customers' gift-giving needs. Our
mission is to share our passion for The Paper Store with each
customer, during each visit, by going above and beyond their
expectations for both selection and service. Store Team Leaders are
responsible for delivering world class service, achieving sales
goals, maintaining visual excellence, and maintaining operational
compliance in a fun and fast paced retail environment. The Store
Team Leader reports directly to the District Manager.Store Team
Leaders are responsible for providing customers with a unique
shopping experience by utilizing the G.U.E.S.T. service approach.
The Store Team Leader responsibilities also include building and
inspiring high-performing teams who achieve sales goals, managing
payroll, training staff in all areas of the store, executing and
maintaining visual presentation standards, maintaining operational
efficiencies, and holding the team accountable for upholding The
Paper Store mission statement, standards, and policies. KEY
RESPONSIBILITIES:
- Act as a TPS Champion by modeling the G.U.E.S.T. service
approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with
enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the
customers' needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing
effective selling techniques
- Thank the customer sincerely and invite them to return and shop
with us again
- Be a TPS Brand Ambassador
- Build customer loyalty by being friendly, attentive and
respectful of customers
- Inspire and motivate the team daily by delivering positive
feedback and utilizing TPS recognition programs
- Create a positive work environment by modeling ethical
behavior, fostering open communication and maintaining confidential
information as required
- Professional presentation in attire, demeanor, appearance and
compliance to company dress code
- Demonstrate the ability to make decisions with sound judgement,
in the best interest of the TPS customer, store team and
business
- Demonstrate a commitment to training and development utilizing
all training resources available
- Execute strategies to drive sales and customer loyalty through:
Effective Sales and Service Leader behaviors, The Hallmark Crown
Rewards Program, TPS Customer Capture, and Store Events
- Demonstrate ability to cross train Associates, Key holders, and
Department Managers in all areas of the store to build bench
strength and a succession plan for leadership in all
departments
- Continually train and coach associates in all areas of the
business including visual/merchandising tasks and standards,
operational tasks, compliance to company policies and GUEST service
behaviors
- Utilize company performance management tools to develop team
members (evaluations, performance documentation, feedback and
motivation)
- Build positive working relationships with District Manager,
peers, merchandisers and corporate partners
- Resolve conflicts, problem solve and facilitate complex
conversations with honesty and respect
- Effectively manage supply, and payroll budgets on a
weekly/monthly basis
- Perform management functions as expected. This includes but is
not limited to: opening and closing of the store, management
functions on point of sale, managing the sales floor, coordinating
break schedule, etc.
- Complete all other related tasks/direction as assigned by the
District Manager within assigned time frame
- Achieve hiring goals, maintain a staff that meets the needs of
the business, and retain top talent
- Fill open positions within 30 days by actively networking and
recruiting
- Ensure compliance to all company Policies, Procedures and
expectations JOB REQUIREMENTS:
- Previous experience in specialty retail management is
preferred
- College degree preferred
- Ability to adapt to and lead change
- Ability to work a flexible schedule to include nights,
weekends, and holidays
- Ability to create a team environment through positive
leadership
- Professional presentation in attire, demeanor, appearance and
compliance to company dress code
- Demonstrate the resourcefulness and initiative to problem
solve, operate strategically, and act as a team builder
- Ability to multitask, while being attentive to customers
- Proficient in using Microsoft Office and POS Systems
- Ability to work autonomously while paying strong attention to
detail
- Ability to be mobile on the sales floor and/or stock room for
extended periods of time.
- Ability to lift and mobilize medium to large items up to 50
lbs., while utilizing appropriate safety techniques The Paper Store
is an equal opportunity employer and considers all qualified
applicants for employment without regard to race, color, national
origin, religion, sex, disability, age, veteran status, or any
other classification protected by state, local or federal law.
Store Team Leader position. Full Time. Flexible schedule including
nights, weekends, and holidays.
Keywords: THE PAPER STORE, Paterson , Store Team Leader / Store Manager, Executive , Paramus, New Jersey
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