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Product Manager

Company: Cognizant
Location: Teaneck
Posted on: June 23, 2022

Job Description:

PURPOSE: An individual who has strong communication and data analytics skills in order to contribute to Customer relationship, retention and growth activities. Partnering with our Customer Success team and Sales Overlay to contribute and track client footprint, Client retention, contract reviews for revenue recognition opportunities, as well as sales pursuits. Working with the sales and marketing organizations, as well as the technical delivery organization, to ensure service offer viability; interacting with customers and providing direct support to the sales organization to sell payer products or services; eliciting, analyzing, validating, specifying, verifying, and managing the real needs of the project stakeholders, including customers and end users. Reviewing and approving business proposals and quotes. Champion new offers in market. ESSENTIAL FUNCTIONS: 1. Partnering with Customer Success team to track Client footprint, understand client landscape, product usage, and detail client demographics2. Track client dashboards and reporting for leadership3. Creating and Managing Client Health Check reports, partnering with customer success team to manage client satisfaction progress and action plans4. Assisting in establishing customer persona and market profiles.5. Providing tactical support to other internal initiatives such as sales training, collateral development etc.6. Working directly with clients on sales and support activities7. Reviewing contracts and track revenue recognition opportunities8. Providing tactical support to other internal initiatives such as sales training, collateral development, and product performance.9. Participate in sales activities, client user groups, workgroups and implementation and support activities as needed10. Conduct research to identify customer needs and market gaps11. Monitor and report on users' reactions after launching12. Create support and training documents for internal and external users13. Analyze competition14. Create and update marketing material for Product SuiteQUALIFICATIONS: Education: Bachelor's degree in Business, Marketing, Communications, Economics preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree.Experience: Minimum of five years' related experience. Minimum of three years' related experience in the software/healthcare industry preferred.Technical Competencies:Ability to understanding of customer needs, business goals and competitive pressures and the ability to convert those into product requirements and priorities.Working knowledge of the product development stages and process and the technologies involved in web development.TRAVEL/PHYSICAL REQUIREMENTS: Limited Travel / Remote

Keywords: Cognizant, Paterson , Product Manager, Executive , Teaneck, New Jersey

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