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Asst Parts Manager

Company: STEVEN WILLAND INC
Location: Augusta
Posted on: November 26, 2022

Job Description:

GENERAL PURPOSE OF THE JOB:
Manage Parts Customer Service Representatives, Provide Parts Department Customer Service, Act as technical support to the Parts Dept Manager.

ESSENTIAL FUNCTIONS:
--- Accomplish Parts Department operations human resource objectives by orienting, training, assigning, scheduling, coaching, counseling and disciplining employees; communicate job expectations, planning, monitoring and appraising.
--- Assist Parts Manager operational objectives by contributing Parts Department operations information and recommendations to strategic plans, and reviews; preparing and completing action plans, implementing production, productivity, quality and customer-service standards; resolving problems.
--- Develop Customer Service Department employees by setting professional goals and overseeing progress towards those goals.
--- Assist in the development of the Parts Department design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment.
--- Handle the dealer parts order process including receiving parts orders by phone, fax, e-mail, and ensure proper order entry.
--- Assist dealers in looking up parts and guiding them to where they can acquire that information - vendor website, Steven Willand website/dealer toolbox.
--- Assist customers in gaining access to and properly navigating the Steven Willand website/dealer toolbox. Promote services - advantages it offers including the on-line parts ordering capabilities.
--- Answer inquiries by clarifying information, researching, locating and providing information including but not limited to backorders, lead times, availability, discounts, shipping and freight policies, parts programs, contacting vendors on customer's behalf.
--- Assure appropriate inventory levels by reviewing parts inventory levels and needs and ordering parts, monitoring backorders and comparing our records with vendor records, review sales history to establish and reset reorder points and report and track shortages and discrepancies with vendors.
--- Receive Inventory through Receipt Entry
--- Comply with federal, state and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:
--- Management experience preferred
--- Technical, human and conceptual management skills
--- Shipping and receiving management, workflows and procedures
--- Familiarization with OSHA rules and regulations
--- Knowledge of computerized inventory/location systems
--- Effective computer skills for all software provided
--- Critical thinking and problem-solving skills
--- Strong leadership skills
--- Ability to work with staff to ensure positive culture
KNOWLEDE of OUTDOOR POWER EQUIPMENT a PLUS

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year%58047475%

Keywords: STEVEN WILLAND INC, Paterson , Asst Parts Manager, Executive , Augusta, New Jersey

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