Assistant Club Manager
Company: Grand Fitness
Location: Rockaway
Posted on: January 24, 2023
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Job Description:
Description:
The Assistant Manager will aid the General Manager. The role
requires oversight of gym operations to ensure an exceptional
Judgement Free member experience as well as a financially
successful club. The Club Assistant Manager will be accountable for
leading a team with a focus to establish a fun yet competitive
culture, positive member experiences, drive sales and revenues and
to control profitability. The Assistant manager reports directly to
the General Manager.An Assistant Manager performs leadership,
management, and organization tasks to ensure team members work
efficiently and effectively during their shift. Their duties and
responsibilities include:Organizing shift schedules for team
membersMonitoring attendance, tardiness, and time offAssigning
duties to specific employees based on role and skillsSupervising
employees and assisting with tasks as necessarySupervise
performance and sharing feedback with your General Manager, upper
management and team membersManaging employees requests and
conductTraining new and current team members on tasksHandling
customer issues and managing conflictsAdhering to company policies
and health, safety and employment standardsUpholding integrity and
security with member documents and sensitive information
alwaysManaging club cleanliness and maintenance to ensure all
aspects of the club are in like new conditions.Drive sales and
member experience metrics such as BCM%, EFT growth, upgrades to
memberships, saving cancels, avoid accounts going into RFC,
merchandise sales, use of trainers, social reviews, NPS surveys and
BER results
Requirements:
Most Assistant Manager candidates have at least a high school
diploma or GED. Some candidates may have an associate degree in
business administration or management. Though not required, a
bachelor's degree in business or an industry-related field may
indicate candidates with more advanced industry knowledge, relevant
skills and practical training. Many candidates could benefit from
on-the-job training to better transition into their roles.Assistant
Managers typically must have experience working as supervisor in
the industry or with our PF team. For internal promotions,
candidate must have at least 6 months of employment with us zero
performance counseling records for the past 6 months.An Assistant
Manager uses a variety of soft skills and technical abilities to
manage teams of employees. These skills and aptitudes often
include:Recruit, hire, train and develop a high performing staff
consisting of Shift Leaders, Member Service Representatives,
Trainers and Cleaners.Continued training of staff in all sales
areas including info calls, touring and rate presentation.Create
and maintain a welcoming atmosphere for all members, prospective
members and guests and ensure staff follows superior customer
service guidelines.Managing all day-to-day operations.Enforcing all
PF policies and procedures.Provide leadership within a team to set
achieve club goals.Determining and improving weak areas of the
club.Driving and growing club sales using sales skills and
training.Staff ManagementAssist in scheduling staff and ensure all
shifts are covered.Lead by example and maintain consistent
accountability for direct reports by training and coaching,
ensuring adherence to PF's values and goals.Resolve employee issues
or concerns with your General ManagerFollowing up with and holding
all staff members accountable.Manage disciplinary/termination
activities with your GMInvolved in all front desk related
activities including:Answer phones in a friendly manner and assist
callers with a variety of questions.Check members into the
system.New member sign-up.Take prospective members on
tours.Facilitate all member requests, issues and questions.Ensure
prompt opening/closing of gym.Oversee cleanliness and maintenance
of facilityCleaning all assigned areas of the club including
creating a priority cleaning list and delegating properly to the
employeesEnsuring club is more than ready for monthly club
inspections and unannounced corporate visitsCommunicate with
overnight cleaning team and expect to do overnight inspections from
time to timeEnsure safety of employees, members and club
property.Determine and communicate equipment repair in Fitness EMS
in a timely manner.Manage marketing efforts by ensuring that staff
is aware and trained on all marketing promotions.Running and
evaluating all reports and statistics.Ensure success in various
metrics, including but not limited to:EFT GrowthBCM%Secondary
Billing %GEK and Merchandise SalesNPS ScoreBER ScoreEnsure nightly
closing paperwork is correct and sending it to closings
email.PI201823904
Keywords: Grand Fitness, Paterson , Assistant Club Manager, Executive , Rockaway, New Jersey
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