Manager, Operations Reliability

Company: Volvo
Location: Mahwah
Posted on: January 24, 2023

Job Description:

Job Summary:

As the Manager, Reliability Operations , in our Corporate Product Engineering department, you will be an integral contributor to the digital transformation of Volvo Cars USA, a leading disruptor in the automotive industry. You will be integral to supporting operations methodologies and best practices. You will lead and mentor operations team members in implementing and managing a wide range of reliability capabilities located on-prem and in the cloud. You will also work closely with Digital Product Owners to develop and build products that will continue to inspire a richer data-driven culture at Volvo.

Duties/Responsibilities:

• Define automation requirements for new job workloads, data integrations, and file transfers.
• Lead the implementation and operations aspect for new reliability initiatives.
• Facilitate and maintain IT operations transparency, enabling user and business access to data.
• Monitor the utilization of automation tools for infrastructure provisioning, configuration, and deployment.
• Design and maintain operations run sheets, performance metrics and team dashboards.
• Work closely with subject matter experts, engineers, product owners, and business teams.
• Lead troubleshooting of system and performance problems in Prod/QA/Dev environments.
• Responsible for the monitoring and success of scheduled jobs (ad-hoc, daily, weekly, month-end).
• Maintain documentation of workflows.
• Apply principles of continuous improvement process.
  Required Skills/Abilities:
  
  • Strong soft skills (communications, influence, problem solving, interpersonal, relationship, emotional maturity)
  • Knowledge of standard methodologies and IT operations in an always-up, always-available service.
  • Strong experience running operations in a multi-platform, multi-country real-time, environment.
  • Familiarity with third party platform integration such as Salesforce, MuleSoft and Adobe.
  • Familiarity with large scale monitoring systems, such as SolarWinds, AppDynamics, Dynatrace, or Splunk.
  • Strong experience in managing cohesive distributed teams.
  • Experience leading teams using Scrum or other Agile project frameworks.
  • Experience with Tivoli, Redwood, Autosys, or other workload schedulers is desired.
  • Strong FTP/SFTP/SSH/Telnet, skills required.
    Education and Experience:
    
    • BS in Computer Science, Computer Engineering, or related technical field
    • 10+ years in a technical operations support role
    • 2+ years of leading technical teams and people management
    • ITIL Foundation Certificate a plus
    • Automotive experience a plus
      
      Mahwah, NJ, US
      
      Job requisition ID: 62748

Keywords: Volvo, Paterson , Manager, Operations Reliability, Executive , Mahwah, New Jersey