Sr Services Product Manager
Location: Mountain Lakes
Posted on: May 22, 2023
enior Services Product Manager
Who Is Our Client
Founded in 1983, Flash Global provides service supply chain solutions to high technology companies across diverse end markets, primarily network hardware, data security hardware, and data storage. The Company's offering encompasses global trade services, state-of-the-art customer support technology, and warehousing and distribution services for mission-critical equipment and parts. Flash Global's customers include Fortune 500 companies and leading and emerging technology brands. The Company's worldwide reach spans more than 140 countries. With over 700 warehouses and forward-stocking locations, Flash Global is strategically located to support its customers' growth and expansion. Comvest Partners acquired Flash Global in December 2022.
At Flash Global, we build deep relationships with our customers and partners to best understand their evolving needs in conjunction with market research and analysis to inform new service development. Our global service offerings, capabilities, and solutions incorporate these invaluable insights.
What You'll Do
We seek a highly motivated and experienced Senior Services Product Manager to join our team to drive the development and delivery of our Field Services & Reverse Logistics services portfolio. And because you're a product manager by default, you're also a communicator, planner, visionary, shaper, conflict manager, and oh-so-much more. You will work closely with cross-functional teams to define the services roadmap, develop new service offerings, and execute strategic initiatives to grow our services business. You will implement upstream tactics for service development and downstream go-to-market tactics for launches to ensure service products meet the stated corporate goals. You will act as a central hub for critical information, continuously gathering and analyzing data and business intelligence to make informed decisions about the market, competitors, customers, prospects, and industries. This is a core service business management function and a mix of product marketing, business development, and product management functions. The role collaborates with operations, information technology, marketing, and sales in decision-making regarding these services. The ideal candidate will have a passion for building innovative service solutions, a strong customer focus, and a track record of delivering successful product launches.
Who You Are:
Bachelor's degree in Business, Marketing, or related field; MBA preferred
7+ years of experience in B2B services product management
Experience in field services or reverse logistics required
Strong analytical skills and ability to use data to drive decisions
A motivated self-starter, process-oriented with high attention to detail
Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams
Passion for customer success and delivering exceptional customer experiences
Self-starter with the ability to work in a fast-paced, dynamic environment
Collaborative, flexible, and open-minded. Able to thrive in a team-based environment.
Your Specific Responsibilities as Senior Services Product Manager Will Include:
Conduct market research and gather customer feedback to refine existing services and define new services opportunities, prioritizing the development of these new offerings
Develop and execute the services product roadmap in alignment with the company's strategic goals
Develop pricing and packaging strategies that align with customer needs and the competitive landscape
Partner with cross-functional teams, including sales, marketing, solutions, operations, and client services, to develop and launch new services offerings
Act as a subject matter expert on the services portfolio, providing guidance and support to internal stakeholders and external customers as needed
Monitor and analyze key performance indicators (KPIs) for the services portfolio and make data-driven recommendations for optimization and growth
Stay up-to-date with industry trends and emerging technologies to ensure the services portfolio remains competitive and innovative
Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including paid vacations, holidays, sick and personal time, health and dental insurance, retirement plan, and disability.
Generous time off policy; 2 weeks annually to start, and 3 weeks at 2 years
15 Company paid Holidays plus 4 Floating holidays
Health and Flexible spending accounts
Short term and Long-term disability
Employer Paid Accident & Life Insurance
401(k) with employer match
Employee Assistance Program
Paid time off for Voting and Jury Duty
enior Services Product Manager
Keywords: Insperity, Paterson , Sr Services Product Manager, Executive , Mountain Lakes, New Jersey
here to apply!