Sr Services Product Manager

Company: Insperity
Location: Mountain Lakes
Posted on: May 22, 2023

Job Description:

enior Services Product Manager

Who Is Our Client

Founded in 1983, Flash Global provides service supply chain solutions to high technology companies across diverse end markets, primarily network hardware, data security hardware, and data storage. The Company's offering encompasses global trade services, state-of-the-art customer support technology, and warehousing and distribution services for mission-critical equipment and parts. Flash Global's customers include Fortune 500 companies and leading and emerging technology brands. The Company's worldwide reach spans more than 140 countries. With over 700 warehouses and forward-stocking locations, Flash Global is strategically located to support its customers' growth and expansion. Comvest Partners acquired Flash Global in December 2022.

At Flash Global, we build deep relationships with our customers and partners to best understand their evolving needs in conjunction with market research and analysis to inform new service development. Our global service offerings, capabilities, and solutions incorporate these invaluable insights.

What You'll Do

We seek a highly motivated and experienced Senior Services Product Manager to join our team to drive the development and delivery of our Field Services & Reverse Logistics services portfolio. And because you're a product manager by default, you're also a communicator, planner, visionary, shaper, conflict manager, and oh-so-much more. You will work closely with cross-functional teams to define the services roadmap, develop new service offerings, and execute strategic initiatives to grow our services business. You will implement upstream tactics for service development and downstream go-to-market tactics for launches to ensure service products meet the stated corporate goals. You will act as a central hub for critical information, continuously gathering and analyzing data and business intelligence to make informed decisions about the market, competitors, customers, prospects, and industries. This is a core service business management function and a mix of product marketing, business development, and product management functions. The role collaborates with operations, information technology, marketing, and sales in decision-making regarding these services. The ideal candidate will have a passion for building innovative service solutions, a strong customer focus, and a track record of delivering successful product launches.

Who You Are:

Bachelor's degree in Business, Marketing, or related field; MBA preferred

7+ years of experience in B2B services product management

Experience in field services or reverse logistics required

Strong analytical skills and ability to use data to drive decisions

A motivated self-starter, process-oriented with high attention to detail

Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams

Passion for customer success and delivering exceptional customer experiences

Self-starter with the ability to work in a fast-paced, dynamic environment

Collaborative, flexible, and open-minded. Able to thrive in a team-based environment.

Your Specific Responsibilities as Senior Services Product Manager Will Include:

Conduct market research and gather customer feedback to refine existing services and define new services opportunities, prioritizing the development of these new offerings

Develop and execute the services product roadmap in alignment with the company's strategic goals

Develop pricing and packaging strategies that align with customer needs and the competitive landscape

Partner with cross-functional teams, including sales, marketing, solutions, operations, and client services, to develop and launch new services offerings

Act as a subject matter expert on the services portfolio, providing guidance and support to internal stakeholders and external customers as needed

Monitor and analyze key performance indicators (KPIs) for the services portfolio and make data-driven recommendations for optimization and growth

Stay up-to-date with industry trends and emerging technologies to ensure the services portfolio remains competitive and innovative

Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams

Benefits:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including paid vacations, holidays, sick and personal time, health and dental insurance, retirement plan, and disability.

THE PERKS:

Generous time off policy; 2 weeks annually to start, and 3 weeks at 2 years

15 Company paid Holidays plus 4 Floating holidays

Medical/Dental/Vision

Health and Flexible spending accounts

Short term and Long-term disability

Employer Paid Accident & Life Insurance

401(k) with employer match

Employee Assistance Program

Paid time off for Voting and Jury Duty

Keywords: Insperity, Paterson , Sr Services Product Manager, Executive , Mountain Lakes, New Jersey