PatersonRecruiter Since 2001
the smart solution for Paterson jobs

Director - Consulting, Retail Practice

Company: CTI Education Group
Location: Teaneck
Posted on: April 9, 2021

Job Description:

Job Description - Director - Consulting, Retail Practice (00041715361) Job Description Director - Consulting, Retail Practice ( Job Number: 00041715361 ) Description We are looking for a Director - Customer Experience (CX) consulting, to be part of the Retail, Consumer Goods, Travel and Hospitality (RCGTH) practice. The candidate must possess 16-18 years of relevant domain experience and a mix of working in technology, consulting and digital transformation roles will be preferred. Prior experience in a consulting firm needed. Will need to bring strong CxO engagement skills and the ability to connect with business and technology stakeholders. Candidates for this role should be collaborators, thrive in a team-based environment, and are adept at following established sales, delivery, and practice line management processes. This role will work with multiple service lines including experience strategy, UX design, creative, web platforms, marketing, enterprise applications, ecommerce, CRM, and analytics to deliver integrated solutions. Key responsibilities,

  • Lead the CX consulting practice, for the business unit (BU), and build competencies around experience transformation areas like unified commerce, marketing, social media, customer loyalty, CRM, new-customer engagement models, guest experiences, store experiences and process re-engineering
  • Defining & executing the CX sub practice growth strategy
  • Develop, manage and grow a team of consultants- to execute programs across the CX landscape
  • Drive and manage a geographically dispersed team-based environment on multiple priorities
  • Work closely with the BU and horizontal teams, to identify, plan and execute the right consulting business expansion strategy
  • Work closely with clients to understand their business objectives, their customer needs, industry challenges, market trends, and growth opportunities
  • Lead design sessions, facilitate, and lead stakeholder interview and assessment or innovation workshops
  • Bring thought leadership to the CX space within RCGTH domain and participate in industry and client discussions
  • Help develop strategic and differentiated solutions, through research, analytics data, customer needs and journeys, business, competitor, and experience assessment findings Capabilities required:
    • Expert level written, verbal, and presentation communication skills
    • Consulting delivery execution and handling multi-shore engagements / projects
    • Ability to comprehend complex scenarios and propose effective solutions
    • Build effective relationship with clients, partners and internal teams Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to Qualifications Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 COTS Products(BFS Ast&Wlth) NA Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Job Application Development / Application Maintenance Primary Location United States-New Jersey-Teaneck - NJ USA, CLT

Keywords: CTI Education Group, Paterson , Director - Consulting, Retail Practice, Hospitality & Tourism , Teaneck, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: Home Depot
Location: New Brunswick
Posted on: 04/16/2021

Full Time Associate Manager
Description: Life Storage is built on a foundation of respect and integrity. We strive to be the best in the self-storage industry by providing our customers with responsive service, innovative solutions, and high-quality (more...)
Company: Life Storage, Inc
Location: East Brunswick
Posted on: 04/16/2021

Retail Customer Service Associate
Description: FedEx - 3633 Hempstead Turnpike Store Associate / Retail
Company: FedEx
Location: Levittown
Posted on: 04/16/2021

Operations Support
Description: What you'll do... br br JOB SUMMARY br br The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs (more...)
Company: H&R Block
Location: Lakewood
Posted on: 04/16/2021

Restaurant Team Member - Crew (3324 - Union NJ)
Description: Restaurant Team Member - Crew 3324 - Union NJ 21010834 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always done things (more...)
Company: Chipotle
Location: Union
Posted on: 04/16/2021

Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time
Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...)
Company: Speedway LLC
Location: West Babylon
Posted on: 04/16/2021

Customer Health Care Concierge
Description: Job DescriptionHealth is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we're helping people on their path to better (more...)
Company: CVS Health
Location: East Brunswick
Posted on: 04/16/2021

Entry Level Management - Interview Today - Customer Service
Description: We are hiring for individuals who have a background in either customer service, finance, or sales. If you are searching for a company that pays well, and takes care of all members, feel free to apply.What (more...)
Company: The AC Team of CA
Location: White Plains
Posted on: 04/16/2021

Wok / Line Cook Job in Wayne
Description: Job Description br br We offer culinary positions of all levels that are truly A Cut Above. You'll steal the show by playing with fire at the woks - if you have a passion for the heart of the house, (more...)
Company: P.F. Chang's China Bistro
Location: Wayne
Posted on: 04/16/2021

Kitchen Assistant / Prep Cook
Description: Hudson Table is an interactive culinary studio and event space in Hoboken, NJ. We specializein providing unique culinary experiences to our guests, whether taking a recreational hands-on cooking class (more...)
Company: Hudson Table
Location: Hoboken
Posted on: 04/16/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Paterson RSS job feeds