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Director - Consulting, Retail Practice

Company: CTI Education Group
Location: Teaneck
Posted on: April 9, 2021

Job Description:

Job Description - Director - Consulting, Retail Practice (00041715361) Job Description Director - Consulting, Retail Practice ( Job Number: 00041715361 ) Description We are looking for a Director - Customer Experience (CX) consulting, to be part of the Retail, Consumer Goods, Travel and Hospitality (RCGTH) practice. The candidate must possess 16-18 years of relevant domain experience and a mix of working in technology, consulting and digital transformation roles will be preferred. Prior experience in a consulting firm needed. Will need to bring strong CxO engagement skills and the ability to connect with business and technology stakeholders. Candidates for this role should be collaborators, thrive in a team-based environment, and are adept at following established sales, delivery, and practice line management processes. This role will work with multiple service lines including experience strategy, UX design, creative, web platforms, marketing, enterprise applications, ecommerce, CRM, and analytics to deliver integrated solutions. Key responsibilities,

  • Lead the CX consulting practice, for the business unit (BU), and build competencies around experience transformation areas like unified commerce, marketing, social media, customer loyalty, CRM, new-customer engagement models, guest experiences, store experiences and process re-engineering
  • Defining & executing the CX sub practice growth strategy
  • Develop, manage and grow a team of consultants- to execute programs across the CX landscape
  • Drive and manage a geographically dispersed team-based environment on multiple priorities
  • Work closely with the BU and horizontal teams, to identify, plan and execute the right consulting business expansion strategy
  • Work closely with clients to understand their business objectives, their customer needs, industry challenges, market trends, and growth opportunities
  • Lead design sessions, facilitate, and lead stakeholder interview and assessment or innovation workshops
  • Bring thought leadership to the CX space within RCGTH domain and participate in industry and client discussions
  • Help develop strategic and differentiated solutions, through research, analytics data, customer needs and journeys, business, competitor, and experience assessment findings Capabilities required:
    • Expert level written, verbal, and presentation communication skills
    • Consulting delivery execution and handling multi-shore engagements / projects
    • Ability to comprehend complex scenarios and propose effective solutions
    • Build effective relationship with clients, partners and internal teams Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com Qualifications Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 COTS Products(BFS Ast&Wlth) NA Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Job Application Development / Application Maintenance Primary Location United States-New Jersey-Teaneck - NJ USA, CLT

Keywords: CTI Education Group, Paterson , Director - Consulting, Retail Practice, Hospitality & Tourism , Teaneck, New Jersey

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