PatersonRecruiter Since 2001
the smart solution for Paterson jobs

Team Manager, Loan Processing - Remote (Paterson,NJ)

Company: PHH Mortgage
Location: Paterson
Posted on: April 10, 2021

Job Description:

Reporting to the Director, Loan Processing, the Manager, Processing, will lead a team of processors to increase their skills, knowledge, and help them to achieve their individual goals. The Manager will also work closely with the Processing Management to identify areas that are in need of change, training, or updating, and helping to implement the required action. The Manager will also be available to assist in a resolution to issues that have been escalated and communicate with Loan Officers in regards loan files.Job Functions and Responsibilities:

  • Assist processors with file level problems and issues to find a solution
  • Point of escalation for Sales Management or Loan Officers who need help or have issues on loan files
  • Onboarding/training of new employees as well as on-going training for current team members
  • Coaching of team to help team improve and exceed all goals and expectations.
  • Identify trends within the processor s pipeline that need to be addressed or changed, and work with Processing Management to put together action plan for the processor
  • May process loans as needed to help with time off, overflow and other business needs
  • Help drive and ensure team work, high customer service and high quality
  • Work on areas of the pipeline identified and complete any other tasks identified by Management.
  • Ensure team members adhere to company policies and procedures, work with HR on employee issues, and complete end of year performance appraisals
  • Meet or exceed both team production goals as well as SLA requirements
  • Assign loan files and keep pipelines balancedTo perform this job successfully, an individual must have the following education and/or experience:
    • High school diploma, GED, equivalent certification, or military experience
    • 5 years of mortgage processing experience
    • 2 years of supervisory experience
    • Experience managing teams of 10 or more
    • Must have NMLS license
    • Demonstrated knowledge of mortgage guidelines, DU & LO, RESPA & disclosure requirements, loan closings, loan processing
    • Encompass experience
    • Proven leader & problem solver
    • Must have excellent customer service, and people skills
    • Must be able to measure team production & SLA goals and work with HR if a team member is falling short
    • Ability to work with ExcelTraining / Licensing Requirements:Must pass the Company s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. About UsCompany: PHH MortgagePHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining customers for life. We strive to be a natural extension of each client s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today s regulatory demands and changing market conditions.Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Associated topics: collections officer, document, file, loan clerk, loan closer, mortgage, mortgage clerk, mortgage processor, process, verification

Keywords: PHH Mortgage, Paterson , Team Manager, Loan Processing - Remote (Paterson,NJ), Hospitality & Tourism , Paterson, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Public Relations Manager - Tech & Emerging Companies/Bay Area
Description: LOCATION: Menlo Park, br California / br Menlo Park and Bay Area office locations. br br br Job Description: br br COMPANY, a leading global law firm, is currently seeking a Public Relations (more...)
Company: Yoh, A Day & Zimmermann Company
Location: Union
Posted on: 04/22/2021

Delivery Driver
Description: Description br br Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut--. That's right, we'll pay you to cruise around in your mobile office - your (more...)
Company: Pizza Hut
Location: Union
Posted on: 04/22/2021

Retail Cashier
Description: DescriptionOn our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed
Company: Dick's Sporting Goods
Location: Union
Posted on: 04/22/2021


Cashier
Description: Job Description Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Sayreville
Posted on: 04/22/2021

Customer Service - Golf
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: Dick's Sporting Goods
Location: White Plains
Posted on: 04/22/2021

Restaurant Delivery
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Westport
Posted on: 04/22/2021

Dick's Sporting Goods: Customer Service - Golf
Description: DescriptionOn our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating
Company: Dick's Sporting Goods
Location: Westport
Posted on: 04/22/2021

Busser
Description: The Busser enables our Guests to enjoy their Caribbean Escape in a clean and inviting atmosphere. Bussers act with a sense of urgency
Company: Bahama Breeze
Location: Wayne
Posted on: 04/22/2021

Restaurant Delivery
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Hicksville
Posted on: 04/22/2021

School Bus Van Driver
Description: Now Hiring Part-Time School Bus Van Drivers in Hicksville, NY No Experience Necessary We Train Former Baumann/Acme Drivers are welcome At First Student, our Bus Drivers are an integral part of the (more...)
Company: First Student
Location: Hicksville
Posted on: 04/22/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Paterson RSS job feeds