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eCommerce Customer Service/Sales Associate

Company: Bambi Baby
Location: Paterson
Posted on: November 17, 2021

Job Description:

We're recruiting a full-time Customer Service Associate to help manage support and sales inquiries at our small, yet growing family business.You should be familiar with e-Commerce operations and the steps it takes successfully process and ship an order. Previous experience with furniture related or baby products a plus.Experience working with Bigcommerce is also a plus.Ideally you must be trustworthy, detail oriented, and able to work independently. On-time performance, follow through, and a positive attitude are highly valued. In addition you may be assisting other team members on everything from social media to event planning to adding products to the website. We're small so you should be the kind of person who enjoys learning new skills and "wearing many hats."CORE REQUIREMENTS:- A minimum of 3 year experience with customer service and / or inside sales.- Proficiency with Microsoft Office Suite, and working on PC's- Excellent e-mail etiquette, spelling, and grammar.- Familiarity with the BigCommerce e-Commerce platform and Marketplaces. (non-essential, but highly preferred)Responsibilities: - Answer customer phone calls and emails throughout the day.- Solve customer issues with ordering, shipping, cancellations, and changes.- Respond to wholesale inquiries and leads- Processing credit cards and managing contacts through web based systems.- Communicating with tech support and marketing to promote efficiency and improve overall processes.- Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customer.- Organizing and entering incoming invoices.- Assisting/overseeing a small warehouse staff with prep/receiving/pick/pack when necessary, to ensure an excellent customer experience.Pay is based on applicable experience. Benefits considered for long term. Very relaxed and casual atmosphere. Working Holidays and Weekends a must. We are considering full time opportunities for this position.To Apply, please respond here with a short note about yourself and an attached PDF or Word resume.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:

  • 401(k)
  • 401(k) matching
  • Employee discountSchedule:
    • Holidays
    • Monday to Friday
    • Weekend availabilityExperience:
      • Customer service: 2 years (Preferred)Work Location: One location

Keywords: Bambi Baby, Paterson , eCommerce Customer Service/Sales Associate, Hospitality & Tourism , Paterson, New Jersey

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