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Customer Service Coordinator

Company: Acosta, Inc.
Location: Paramus
Posted on: November 17, 2021

Job Description:

Overview Responsible for the Customer Service functions for all assigned lines. Responsibilities * Receive order issues from external parties in a professional manner. * Resolve issues with knowledge, experience, research, and communication with internal and external groups. * Update order in order system as necessary. * Review dashboard for alerts on a daily (hourly) basis. * Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc. * Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor. * Maintain client/customer criteria for handling orders. * Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis. * Responsible for filing documents according to Acosta policy. * Maintain excellent working relationships with Customers, Clients and co-workers. * If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required. * Perform special assignments for the company and/or branch and/or department as needed. Qualifications * High School diploma or GED required. * Associates Degree preferred. * A minimum of two (2) years previous sales support, customer service, or office administrative experience required. * A minimum of one (1) year previous food broker experience preferred. * Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others. * Must be able to operate a calculator, computer, printer, fax machine, telephone, copier. * Proficient in MS Office (Word, Excel, Outlook). * Proficiency in data/order entry and software and Becton system required. * Must type a minimum of 60 wpm accurately. * Must have internet access and an email address available. Acosta Sales & Marketing is an Equal Opportunity Employer By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/

Keywords: Acosta, Inc., Paterson , Customer Service Coordinator, Hospitality & Tourism , Paramus, New Jersey

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