Customer Service Specialist

Company: Roysons Corporation
Location: Rockaway
Posted on: May 14, 2022

Job Description:

Join our team!

JOB DESCRIPTION
--- As a Customer Service Representative (CSR), you will play a pivotal role in delighting our
customers with outstanding service. You will act as a day-to-day key contact for
customers and prospective customers assisting them with orders, answering questions
and addressing any emergent issues with patience and empathy.
--- Our CSR's engage key stakeholders across our business including sales, scheduling,
accounting, operations management and business leadership to ensure customer needs
are well understood and addressed in a timely and efficient manner.
--- This candidate will report into our Head of Customer Service, and will partner closely with
cross-functional teams in Logistics, Supply Chain Planning, Operations, and Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES
--- Provide industry leading service and support to customers and prospective customers as
assigned by the business
--- Work collaboratively with cross functional teams to accept and manage orders, manage
logistics, inventory, invoicing and quality complaints
--- Communicate with customers, team members and other stakeholders in a timely and
professional manner
--- Performs receipt and review of customer purchase orders, corresponding entry of sales
orders into an ERP system and acknowledgment of orders to customers within 24 hours.
--- Work with production staff and schedule to achieve on-time customer deliveries
--- Assist customers on resolutions related to product availability issues
--- Answer incoming customer phone calls in a professional manner. Respond to a high
volume of customer e-mails in a timely manner
--- Update, maintain, and analyze customer account profiles
--- Answer technical inquiries regarding our products
--- Run daily reporting for open orders and on-track order fulfillment
--- Work with QC / Accounting for timely resolution of any customer issues/product concerns.
--- Actively offer suggestions for improvement to processes and procedures for improved
efficiencies and/or customer experience enhancements.
--- Must possess a positive attitude, ability to work independently, support for teammates,
and demonstrate leadership qualities that exemplify the Roysons model for excellent
customer service.

Keywords: Roysons Corporation, Paterson , Customer Service Specialist, Hospitality & Tourism , Rockaway, New Jersey