Sales Specialist (Cashier) - Rockaway, NJ
Company: Goodwill Industries Of Greater New York
Location: Rockaway
Posted on: May 16, 2022
Job Description:
Job DescriptionPosition Title: Sales Specialist Department:
Retail Reports To (Title): Store Manager Position Type: FLSA -
Non-Exempt Supervising Staff: NO* For a limited time you will
receive a $500 signing bonus after 90 successful work days PLUS
earn weekly bonuses for meeting your store goals* (Offer available
in select locations)General Purpose: The Sales Specialist is
responsible for providing our customers with exceptional service by
meeting their individual needs and expectations, serving as a
"Goodwill Ambassador" by promoting our mission and values of the
organization. The Sales Specialist is expected to role model
Goodwill values in all actions and interactions in order to create
a positive customer-centric experience. Essential Functions: · Meet
and exceed customer expectations and drive positive sales growth
and Brand experience. · Create an emotional connection with every
customer by being a passionate Goodwill Brand ambassador.
- Confidently give advice to customers based on fashion trends
and individual style.
- Greet customers at the point of entry communicating social
distancing protocol to be observed while in store.
- Drive Goodwill brand loyalty through knowledge of Goodwill
Rewards program, consistently informing customers of the benefits
of participation.
- Capture customer data utilizing Company tools and Point of Sale
system for the purpose of connecting with the customer, building
relationships and personalizing future customer development
opportunities.
- Perform sales transactions quickly and accurately in accordance
with established cash control procedures and customer service
guidelines.
- Maintain Brand standards of neat, clean and organized sales
floor, cash wrap, fitting room and stockroom to ensure the store
environment is safe and presentable for employees and
customers.
- Execute efficient and effective handling of all merchandise
from raw donation production.
- Proactively resolve customer concerns consistent with Company
policy and focused on positive customer experience. Partner quickly
with store leadership team on elevated customer issues.
- Understand and adhere to all company policy and procedures.
Daily Activities: Customer Service: · Verbally great customer and
offer assistance within 30 seconds. · Inform all customers of
weekly sale color and newly produced color, make announcement every
15 minutes. · Offer customer a shopping cart or basket while in the
store. · Keep sales floor and fitting rooms clean and free of
clutter, hangers and clothes off the floor. · Answer the phone in a
professional manner. Sales Floor Replenishing (Pushing and
Placing): a. Push racks, carts and totes of product to the sales
floor and place product onto fixtures. If stationed on the
register: · Greet all customers with a warm greeting, a smile, eye
contact, positive attitude. Promote the Goodwill Rewards program,
Round Up program, and discuss our Mission. · Thank each customer
for their purchase, hand them the receipt, invite them back to the
store · Keep register area clean and free of clutter. If stationed
at point of entry as the Social Distancing greeter: · Provide
social distancing/one way traffic guidelines, promotional greeting
and offer a sanitized shopping cart/basket when requested. · Allow
up to the maximum amount of occupancy in the store at a time by
counting each customer as they come in. Once the maximum is reached
only allow a new customer in when one exits. The maximum occupancy
will be posted and reiterated by the opening manager. · Informs the
customer that masks are required to be worn at all times while in
store. · When a new customer is allowed entry into the store the
greeter will sanitize the shopping cart/ basket to provide to the
customer. Activities are subject to change to meet business needs
with management approval. Qualifications: The following
qualifications are required: · Minimum 1+ year experience in retail
sales or customer service required. · High School Diploma,
equivalent or combination of education and relevant experience
required. Skills Required: • Proven ability to drive and exceed
individual and store results. • Proven ability to build lasting
relationships with customers and colleagues. • Ability to adapt to
and engage with different customers. • Strong interpersonal and
communication skills with customers, sales leadership team and
colleagues. • Demonstrated collaborative skills and ability to work
well within a team. • Ability to receive feedback and take action
when appropriate. • Accuracy and attention to detail required. •
Ability to work a flexible schedule based on business needs which
includes, evenings, weekends and holidays. • Ability to handle
multiple tasks while working in a fast‐paced and deadline‐oriented
environment. Special Working Conditions: Describe unusual working
conditions or environmental factors. In addition to the functions
described above, this role may include other responsibilities
andduties as assigned on occasion, based upon Goodwill NYNJ needs
or requirements. Note: Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions of this position. WORKING ENVIRONMENT: · Material and
equipment used: Computers, faxes, copiers, phones. · Travel
requirements: minimal · Hazardous exposure category: Place an "X"
in the appropriate category for the role: I. ____X_____ involves an
inherent potential for contact with blood, body fluids or tissues.
Appropriateprotective measures are required for every employee
engaged in Category I tasks. II. __________ Involves no exposure to
blood, body fluids, or tissues, but potential exposure in
usualwork. Employees performing Category II tasks don't need to
wear protective equipment, but they should be prepared to put on
protective equipment on short notice. III. __________ involves no
exposure to blood, body fluids, or tissues, although situations can
behypothesized under which anyone, anywhere, might encounter
potential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING
REQUIREMENTS- Place an "X" in the appropriatelevel for the role. 1.
_____Sedentary work-Exerting up to 10 pounds of force occasionally
and/or a negligibleamount of force frequently to lift, carry, push,
pull or otherwise moveobjects, including the human body. Sedentary
work involves sitting most of thetime, but may involve walking or
standing for brief periods of time. Roles aresedentary if walking
and standing are required only occasionally and all othersedentary
criteria are met. 2. _____Light work-Exerting up to 20 pounds of
force occasionally, and/or to 10 pounds offorce frequently, and/or
a negligible amount of force constantly to moveobjects. Physical
demand requirements are in excess of those for sedentarywork. 3. _
X __Medium work-Exerting 20 to 50 pounds offorce occasionally,
and/or 10-25 pounds of force frequently, and/or greaterthan
negligible up to 10 pounds of force constantly to move objects.
Physicaldemand requirements are in excess of those for light work.
4. __ __Heavy work-Exerting 50 to 100 pounds of force occasionally,
and/or 25-50 pounds offorce constantly to move objects. Physical
demand requirements are in excess ofthose for medium work.
_____Very heavy work-Exertingin excess of 100 pounds of force
occasionally, and/or in excess of 50 pounds offorce frequently,
and/or in excess of 20 pounds of force constantly to moveobjects.
Physical demand requirements are in excess of those for heavy work.
Our Vaccination PolicyBeginning August 13th for Good Temps
employees, volunteers and interns who work in residential and
congregate settings, and beginning August 27th otherwise, all
Mission Services and Administrative employees, volunteers, interns,
contractors, and visitors to any Mission- related or Admin location
in NY or NJ are required to provide either one-time proof of
vaccination, or weekly proof of a negative COVID-19 test in order
to be able to continue to work.All unvaccinated employees,
volunteers, interns, contractors and visitors MUST wear
masks.Employees, volunteers, interns, contractors, and visitors
must be fully vaccinated in order not to have to present weekly
proof of negative testing. However, if an individual has one dose
by August 13th, 2021 or August 27"., 2021, depending on their
program, they do not need to submit weekly proof of negative
testing as long as proof of the second dose, if needed to complete
vaccination, is provided within one (1) month (30 days). If no
proof is provided, weekly testing will be required once that month
elapses.Join Goodwill NYNJ to be part of an innovative organization
that values the people we serve as well as our employees who help
us fulfill our mission each and every day! We employ a people
centered approach. That means that while our mission focus is to
empower individuals with disabilities and other barriers to
employment to gain independence through the power of work, we also
strive to create an environment of wellbeing for our employees and
their families. As a Goodwiller (that's what we call ourselves!)
You'll get to enjoy the following benefits and more!• Access to 3
different health plan options, with robust national networks, and
no referrals• Low-cost dental and vision coverage, as well as a
great variety of voluntary benefits• 1% Employer supplemental
contributions to 401a and an additional 1% match to your 403(b)
employee deferrals for eligible employees• 15 vacation days, 6
personal days, 7.5 sick days and 10 holidays, for full-time
employees in year 1. Our generous vacation package increases in
subsequent years of employment• Other employee discounts for
travel, entertainment, mobile phone plans, etc.We hope you will
consider joining the Goodwill NYNJ team in our journey to empower
our communities and our internal team.
Keywords: Goodwill Industries Of Greater New York, Paterson , Sales Specialist (Cashier) - Rockaway, NJ, Hospitality & Tourism , Rockaway, New Jersey
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