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Customer Service- Sales Support

Company: PIM Brands, Inc.
Location: Park Ridge
Posted on: June 24, 2022

Job Description:

At PIM our goal is simple: To delight consumers with delicious, high quality snacks and confections. Our commitment is to develop, manufacture and market the highest quality products in a responsible, ethical and transparent manner. We put consumers at the core of what we do and are continually looking to improve our people, knowledge, processes and technologies to accomplish this.We invite you to come and build a SWEET career at PIM. Our entrepreneurial environment is perfect for action-oriented individuals who enjoy a non-bureaucratic structure. Make an immediate and lasting impact while helping to grow iconic brands.
The incumbent provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up-coming events, problems, and complaints. Identifies, initiates, & communicates on-going situations and opportunities to sales force before and in anticipation of developing customer issues that can be avoided with immediate action.

  • Provides support and enhances the lines of communication to our sales team and brokers by using a cross functional approach to achieve goals and customer satisfaction.
  • Reviews orders for the allocated territories and sales team regularly. Tracks from receipt to delivery.
  • Collaborates with internal teams to ensure seamless execution of special events and transparency.
  • Conducts order analysis and monitors/identifies trends, concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing.
  • Generates and reviews open orders daily for assigned accounts.
  • Regularly studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc.
  • Creates and maintains customer specific profiles to include special handling, promotions EDLCs, etc.
  • Provides reports and analytics to sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested.
  • Monitors customer specific as well as region specific scorecards. Can be required to create and viewed within different selection criteria.
  • Reviews and monitors specific customer demand and forecasts.
  • Maintains continuous open dialogue with broker contact or directly with customers.
  • Identifies and executes on continuous improvement opportunities.
  • Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.
  • Ensures that any work handed off to other departments is correct, complete, and organized.
  • Conducts monthly reviews of chargebacks and fines imposed for non-compliance, regularly make changes where required to reduce fines.
  • Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success.
  • Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome.
  • Other duties as assigned. ers daily for assigned accounts. des, vendor agreements routing guides, etc.
    • 5 years experience within Customer Service supporting Sales
    • Proficient in all Microsoft applications
    • Have a general understanding of the business tools and terminology within the consumer products industry.
    • Data analysis
    • Critical thinking problem solving skills
    • Confidence in own judgment and ability to make good decisions
    • Be able to explain policies and procedures while researching and assembling information from a variety of internal sources in order to assist in responding to inquiries from established and new potential customers.
    • Have investigative skills and be able to follow-through on commitments to customers and brokers as well.
    • Possess, maintain and set high standards and strong professionalism

Keywords: PIM Brands, Inc., Paterson , Customer Service- Sales Support, Hospitality & Tourism , Park Ridge, New Jersey

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