Shift Leader
Company: Dunkin'
Location: Warwick
Posted on: May 26, 2023
|
|
|
Job Description:
This Dunkin' Donuts restaurant is independently owned and
operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not
Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.
Any information you submit will be provided solely to the
franchisee. If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely
responsible for their own employees and set their own wage and
benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of
DD IP Holder, LLC. Used under license.
Shift Leader Job Profile
Summary:
Shift Leaders are responsible for coaching Crew Members throughout
their shift to execute operational Brand and ABDD standards and
deliver a great and friendly guest experience. They set goals,
provide job assignments, and motivate others, celebrate successes
and providing timely feedback.
Responsibilities Include but are not limited to:
Team Environment
Arrive in a timely manner to be ready in position at the start of
scheduled shift.
Talk employees into, through, and out of position on each shift,
communicating responsibilities, providing feedback, and recognizing
achievements in a respectful manner.
Deploy team members appropriately to meet guests' needs and service
standards throughout shift.
Communicate shift priorities, goals and results with team
members.
Support training of Crew Members as directed by Restaurant Manager
or Assistant Manager.
Provide coaching and feedback to team members
Communicate goals and hold team members accountable for
performance.
Operational Excellence
Hold guests as highest priority and role model exceptional guest
service.
Drive sense of urgency through Crew Members to satisfy guests'
needs and resolve problems.
Reinforce the use of systems, tools and procedures throughout
shift, while taking appropriate steps to correct deficiencies.
Maintain a safe, secure, and healthy work environment by following
and enforcing safety, food safety and sanitation guidelines; comply
with local and state laws.
Monitor team performance to ensure quality, service, and
cleanliness standards are met throughout shift.
Complete all requires training
Profitability
Ensure restaurant standards and marketing initiatives are properly
executed during shift.
Follow all systems and processes to control labor costs, food
costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and
procedures related to cleanliness, food safety, and restaurant
safety and security during shift.
Report equipment issues, provide Crew Member performance feedback,
and discuss other restaurant opportunities with Restaurant
Manager.
Comply with all restaurant, Brand, and ABDD polices.
Qualifications:
Skills
Must have basic computer skills
Restaurant, retail, or supervisory experience preferred
Math and writing skills
Capable of counting money and making change
Able to operate restaurant equipment
Comply with restaurant operations
Required Competencies:
Appearance
Guest Focus
Anticipate and understand guest's needs and exceed their
expectations.
Genuinely smile and give eye contact to make guests feel
welcome.
Develop and maintain guest and community relationships.
Display and maintain a sense of urgency with guest.
Seek ways to improve guest satisfaction; ask questions, commit to
follow through.
Resolve guest concerns by following (L.A.S.T.) Brand recommended
guest recovery process.
Freshest- tasting, highest quality food and beverages:
Product/ingredient temperatures
Prep procedures
Shelf life and holding times
Food safety and handling procedures
Appearance of food (eye appeal)
Proper recipes and portions
Fast, friendly service
Maximize efficiency through team service
Shift planning and crew deployment
Coaching INTO position
Manager-Guest interaction
Talking to guests, getting feedback
Eye contact
Smiles
Crew-Guest communication
Eye contact
Smiles
Courtesy ('Please" and "Thank you")
Special request (handled "with pleasure")
Service with Speed standards
Sparkling clean, comfortable environment
Utilization of cleaning and maintenance systems
Sanitation procedures
Completion of Pre-Shift Checklists before every shift
Ongoing Travel Paths
Coaching THROUGH Position and delegating additional tasks
Ongoing cleaning
Passion for Results
Set and maintain high standards for self and others, act as a role
model.
Complete all required training and support the training of other
team members.
Consistently meets and exceeds goals.
Contribute to the overall team performance; understand how his/her
role relate to others.
Problem Solving and Decision Making
Identify and resolve issues and problems.
Communicate and inform management of any issues.
Use information at hand to make decisions and solve problems;
include others when necessary.
Interpersonal Relationships & Influence
Develop and maintain a relationships with team.
Operate with integrity; demonstrate honesty, treat others with
respect, keep commitments.
Keywords: Dunkin', Paterson , Shift Leader, Hospitality & Tourism , Warwick, New Jersey
|
Click
here to apply!
|
