Restaurant Manager
Company: Dunkin'
Location: Paramus
Posted on: May 28, 2023
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Job Description:
This Dunkin' Donuts restaurant is independently owned and
operated under a franchise granted by DD Franchising LLC. You are
applying for work with a franchisee of Dunkin' Donuts, not Dunkin'
Brands, Inc. or any of its affiliates. Any application or
information you submit will be provided solely to the franchisee.
If hired, the franchisee will be your only employer. Franchisees
are independent business owners who are solely responsible for
their own employees and set their own wage and benefit programs
that can vary among franchisees.
You are applying for work with a franchisee of Dunkin' Donuts, not
Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.
Any information you submit will be provided solely to the
franchisee. If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely
responsible for their own employees and set their own wage and
benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of
DD IP Holder, LLC. Used under license.
Restaurant Manager Job Profile
Summary
A Restaurant Manager is responsible for providing strong, positive
leadership to his/her team to deliver great and friendly guest
experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall
operation of the restaurant according to Dunkin' Donuts standards,
ABDD standards and compliance with all applicable laws.
Responsibilities include but are not limited to:
Team Environment
Arrive in a timely manner to be ready in position at the start of
scheduled shift.
Recruit, hire, train and develop their employees.
Responsible for professional growth & development of assistant
managers, shift leaders and sales associates.
Communicate job expectations to their team.
Demonstrate respect and dignity to others with all that you do.
Responsible for assessing all store employees performance;
conducting quarterly assistant manager and shift leader reviews and
annual overall performance reviews for all employees.
Provide coaching and feedback; disciplines when appropriate.
Responsible for coordinating meetings with team members.
Operational Excellence
Hold guests as highest priority and role model exceptional guest
service.
Responsible for interacting with guests, monitoring store
performance based on guest feedback and following up on consumer
care compliments and complaints.
Maintain a safe, secure, and healthy work environment by following
and enforcing safety, food safety and sanitation guidelines; comply
with local and state laws.
Ensure all shifts are appropriately staffed to achieve guest
service goals.
Ensure Brand standards, recipes and systems are executed while
taking appropriate steps to correct deficiencies.
Responsible for monitoring performance/customer service and morale
of store employees.
Prepare and complete action plans: implement production,
productivity, quality and guest service standards.
Complete audits and implement plans to drive system
improvements.
Profitability
Control costs to help maximize profitability.
Insure the completion of daily, weekly, and monthly inventory.
Complete DCP and other vendor orders weekly or as needed.
Complete temperature and coffee calibration logs, and provide
product order and throwaway sheets on a daily basis.
Execute all in-restaurant marketing promotions in a timely
manner.
Execute new product roll-outs including team training, marketing
and sampling.
Set sales goals and track results.
Comply with all restaurant, Brand, and ABDD policies.
Qualifications:
Skills
Must have basic computer skills
Restaurant, retail, or supervisory experience preferred
Math and financial management
Writing skills
Capable of counting money and making change
Able to operate restaurant equipment
Comply with restaurant operations
Required Competencies:
Appearance
Guest Focus
Anticipate and understand guest's needs and exceed their
expectations.
Fast, friendly service including a genuine smile and eye contact to
make guests feel welcome.
Develop and maintain guest and community relationships.
Display and maintain a sense of urgency with guest.
Sees ways to improve guest satisfaction; ask question, commit to
follow through.
Resolve guest concerns by following (L.A.S.T.) Brand recommended
guest recovery process.
Freshest- tasting, highest quality food and beverages through
standard procedures.
Sparkling clean, comfortable environment with system maintenance
and ongoing cleaning.
Passion for Results
Set sand maintain high standards for self and others, act as a role
model.
Complete all required training and support the training of other
team members.
Consistently meets and exceeds goals.
Contribute to overall team performance; understand how his/her role
relates to others.
Read and interpret reports to establish goals and deliver
results.
Seek ideas and best practices from other individuals, teams, and
networks and applies this knowledge to achieve results.
Problem Solving and Decision Making
Identify and resolve issues and problems.
Use information at hand to make decisions and solve problems;
include others when necessary.
Identify root cause of a problem and implement a solution to
prevent from recurring.
Empower others to make decisions and resolve issues.
Interpersonal Relationships & Influence
Develop and maintain a relationship with team.
Operate with integrity; demonstrate honesty, treat others with
respect, keep commitments.
Encourage collaboration and teamwork.
Lead others; negotiate and take effective action.
Building Effective Teams
Identify and communicate team goals.
Monitor progress, measure results and hold others accountable.
Create strong morale and engagement within the team.
Accept responsibilities for personal and team commitments.
Recognize and reward employee's strengths, accomplishments and
development.
Listen to others, seeks mutual understanding and welcome sharing of
information, ideas and resources.
Conflict Management
Seek to understand conflict through active listening.
Recognize conflicts as an opportunity to learn and improve
Resolve situations using facts involved, ensuring consistency with
policies and procedures.
Escalate issues as appropriate.
Developing Direct Reports and Others
Work collaboratively with employees to create individual
development plans to strengthen employee's knowledge and
skills.
Regularly discusses progress towards goals, reviews performance and
adjust development plans accordingly.
Provide challenging assignments for the purpose of developing
others.
Use coaching and feedback opportunities to improve performance.
Identify training needs and supports resources for development
opportunities.
Business and Financial
Understand guest and competition; translate and apply own expertise
to address business opportunities.
Approach situations with an innovative mind and look beyond the
obvious to deliver solutions and implement change.
Has a working knowledge of profit and loss and other key financial
measurements in order to identify business trends, make adjustments
accordingly and set goals.
Understand, analyze, and communicate the key performance/profit
levers and manage to these measures.
Keywords: Dunkin', Paterson , Restaurant Manager, Hospitality & Tourism , Paramus, New Jersey
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