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Kore AI Developer/Lead

Company: SmartIT Frame
Location: Franklin
Posted on: February 22, 2021

Job Description:

  • Expecting overall 10+ years of IT experience with good communication skills.
  • Preferred to have 5+ years of contact center experience.
  • Highly knowledgeable in KORE Platform and applications.
  • Working knowledge in Cloud Platforms Kubernetes, AWS, PCF.
  • Should be able to perform design, analysis for the KORE Platform
  • Able to work on KORE AI bot development, Integration with IVR and other digital channels.
  • Should have support experience in handling incidents with in SLA.
  • Able to triage KORE, Nuance and Genesys components
  • Working knowledge in Nuance version 11.0X
  • Dragon voice, Krypton, DLM functionalities should be known.
  • Should be able to work on Unix/Linux scripting, Java Scripts, web applications.
  • Should be aware of Presto and reporting for KORE
  • Knowledge in Hadoop and big data is a positive.
  • Genesys Premise knowledge will be an advantage to the profile. - provided by Dice

Keywords: SmartIT Frame, Paterson , Kore AI Developer/Lead, IT / Software / Systems , Franklin, New Jersey

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