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Senior Manager I, Software Engineering

Company: Walmart
Location: Paterson
Posted on: May 5, 2021

Job Description:

Job DescriptionPosition Summary... What you'll do... Walmart's Customer Care Self-Service group manages several interactive offerings across phone and chat channels to resolve customer issues and inquiries quickly and completely. We leverage ML to predict and classify customer intent, and deploy bot technologies to guide users through the appropriate self-service workflows. Our work reduces customer effort, increases customer satisfaction, and reduces Walmart operational costs - we have an ambitious multi-year roadmap and are looking for a strong engineering manager to lead the Phone Automation team through this journey. What you will do: * Lead the work of five to ten engineers for assigned Engineering projects by providing pertinent documents, direction, and examples; identifying short- and long- term solutions and timeline; reviewing and approving proposed solutions; implementing new architectural patterns; and performing design and code reviews of changes. * Meet regularly with engineers to coach and discuss career objectives and growth opportunities. * Direct large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; gathering requested information (for example, design documents, product requirements, wireframes); communicating status and issues to team members and stakeholders; collaborating with the project team and cross-functional teams; troubleshooting open issues and bug-fixes; enhancing design to prevent reoccurrences of defects; ensuring on-time delivery and hand-offs; interacting with product manager to provide input on project plan; and providing leadership to the project team. * Supports business objectives by collaborating with business partners to identify opportunities; addressing high-priority initiatives (for example a business strategy, technical feasibility, implementation alternatives); identifying short- and long-term solutions; and leading cross-functional partnership. * Leads the discovery phase of medium to large projects to come up with high level design by partnering with the product management, Web Operations, project management, business and user experience teams; obtaining cross-function approvals; driving proof-of-concept; and implementing prototypes to validate ideas. * Utilizes industry research to improve Wal-Mart's technology environment by analyzing industry best practices; benchmarking industry against internal processes and solutions; researching or influencing future industry solutions for fit with internal needs; and defining software development guidelines, standards and processes. * Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. You'll sweep us off our feet if : * You're comfortable influencing others, leading team, managing stakeholders, getting buy-in from leadership, and communicating clearly * You're a problem solver and like digging in * You have a test and learn mentality, and an agile way of working to improve your team's products. * You're excited about solving complex challenges * You're customer-centric in spirit and execution * You have exposure working with cloud technologies * You have experience leading teams and implementing technology globally * You have experience with chatbots, voice automation, or other conversational systems * You have experience with functional programming languages. You'll make an impact by : * Building and leading teams : Set and manage globally distributed engineering teams * Providing cross-functional leadership : Working cross functionally with product, engineering, program, and business teams to deliver omni-solutions across the globe * Developing and executing plans : Drive the execution of multiple business plans and tech initiatives. Effectively communicate execution, capacity, resource plans, and priorities * Building strategic relationships: Partner with peer teams to help design omni-presence solution across stores and online * Operating with excellence -Demonstrating an owner's mindset and continually improving our resiliency, observability, and processes. Preferred Qualifications: * Bachelor's degree in Computer Science and 4 years' experience in software engineering or related field OR 6 years' experience in software engineering or related field. * Over 1 year of supervisory experience * Able to translate business needs to new technology opportunities while driving technology innovation and solutioning to enterprise scale. * Experience with JVM or .NET ecosystems * Should be a hands-on leader with the ability to solve problems, remove roadblocks, and drive the team forward * Knowledge of industry best practices for code quality, architect

Keywords: Walmart, Paterson , Senior Manager I, Software Engineering, IT / Software / Systems , Paterson, New Jersey

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