Software Technical Support Representative - March 2022
Company: Spatial Data Logic
Location: Franklin
Posted on: May 16, 2022
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Job Description:
Company OverviewSDL is a leader in providing local government
software solutions. SDL Municipal Management Software is a premier
municipal management platform that helps local governments to
automate departments, workflows and functions. With over 250
clients, and 25 years of experience, we continue to grow and expand
our solutions for the towns, cities and citizens we serve. SDL is a
privately owned company, self-funded and profitable.Job SummaryOur
Software Technical Support Representatives answer calls and provide
honest,straightforward customer education, troubleshooting, and
support. We evaluate customersatisfaction and make priority changes
accordingly as the situation evolves. We expect you toquickly learn
and troubleshoot a wide range of software/hardware problems, and
networkconnectivity, email, and secondary issues.Work Ethic:Be
punctual and reliable, and have consistent attendance.Be
collaborative.Remain current on internal processes.Be able to work
overtime and on call, as needed.Desire to work hard, grow, and
learn.Possess strong analytical, problem solving, and communication
skills.Approach your work with ownership and a commitment to being
a team member.Strive to be proactive in your approach to challenges
and ideas.Be able to admit your mistakes.Must be detail oriented
with respect to documentation and communication.Treat fellow
employees and clients with respect.Education/Training/Experience
Requirements:Minimum High school diploma or equivalentSQL Database
knowledge a plusMinimum of 5 years of SOFTWARE TECHNICAL SUPPORT
with great phone and communication skills.Expert knowledge of
Windows (XP to 10), including basic networking.The ability to
troubleshoot software issues.Local Government or SDL experience a
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Keywords: Spatial Data Logic, Paterson , Software Technical Support Representative - March 2022, IT / Software / Systems , Franklin, New Jersey
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