Network Technical Support Representative
Company: Mindray NA
Posted on: January 26, 2023
The Network Technical Support Specialist is responsible for
providing technical assistance to Mindray NA customers including
Service and IT departments with regards to Networked Solutions.
-The Network Technical Support Specialist is expected to function
with minimal supervision and to utilize their experience in making
decision and providing direction to less experienced Technical
Support Specialists. -Position is located in Mahwah NJ, we have a
Hybrid schedule. - 60 % in officeEssential Functions: -
- Provide telephone support to Mindray NA customers, and service.
- Create and review technical documents as required.
- Perform troubleshooting of system failures and identify root
causes of failures.
- Inspect LAN infrastructure and fix minor or major problems/bugs
on remote systems.
- Set up, configure, and test network equipment in lab
- Evaluate customer network design and performance
- Troubleshoot and investigate field problems - formulate and/or
assist other departments in corrective action. -
- Represent the Service Division on Project Teams for new and
existing products and complete tasks assigned.
- Provide on-site assistance to service force and customers as
required in support of Mindray NA products.
- Document all activities and provide timely reports, as
required, to management.Provide training seminars to Mindray NA
personnel and customers as required
- Knowledge/Educational Requirements
- BS/BA Degree in Computer Science, Computer Engineering or
- CompTia Net+
- Aruba ACSA/CCNA qualifications strongly desired
- 2 years' experience as a Network Support Engineer -
- Skills and Abilities
- Excellent organizational and communication skills for
interfacing with customers and colleagues
- Able to coordinate and manage multiple priorities
- Solid working knowledge of Networking Technology
- Solid working knowledge of computer-based technology and PC
- Customer oriented with experience and knowledge of Service
- Occasional travel is required to support Mindray customers and
- Hands on experience configuring switches
- Experience creating Network Diagrams
Keywords: Mindray NA, Paterson , Network Technical Support Representative, IT / Software / Systems , Mahwah, New Jersey
Didn't find what you're looking for? Search again!