Network Technical Support Representative

Company: Mindray NA
Location: Mahwah
Posted on: January 26, 2023

Job Description:

The Network Technical Support Specialist is responsible for providing technical assistance to Mindray NA customers including Service and IT departments with regards to Networked Solutions. -The Network Technical Support Specialist is expected to function with minimal supervision and to utilize their experience in making decision and providing direction to less experienced Technical Support Specialists. -Position is located in Mahwah NJ, we have a Hybrid schedule. - 60 % in officeEssential Functions: -

• Provide telephone support to Mindray NA customers, and service. -
  • Create and review technical documents as required.
    • Perform troubleshooting of system failures and identify root causes of failures.
      • Inspect LAN infrastructure and fix minor or major problems/bugs on remote systems.
        • Set up, configure, and test network equipment in lab environment. -
          • Evaluate customer network design and performance
            • Troubleshoot and investigate field problems - formulate and/or assist other departments in corrective action. -
              • Represent the Service Division on Project Teams for new and existing products and complete tasks assigned.
                • Provide on-site assistance to service force and customers as required in support of Mindray NA products.
                  • Document all activities and provide timely reports, as required, to management.Provide training seminars to Mindray NA personnel and customers as required
                    
                    
                  • Knowledge/Educational Requirements
                    • BS/BA Degree in Computer Science, Computer Engineering or equivalent
                    • CompTia Net+
                    • Aruba ACSA/CCNA qualifications strongly desired
                    • 2 years' experience as a Network Support Engineer -
                    • Skills and Abilities
                      • Excellent organizational and communication skills for interfacing with customers and colleagues
                      • Able to coordinate and manage multiple priorities
                      • Solid working knowledge of Networking Technology
                      • Solid working knowledge of computer-based technology and PC applications
                      • Customer oriented with experience and knowledge of Service
                      • Occasional travel is required to support Mindray customers and field personnel
                      • Hands on experience configuring switches
                      • Experience creating Network Diagrams

Keywords: Mindray NA, Paterson , Network Technical Support Representative, IT / Software / Systems , Mahwah, New Jersey