Desktop Support Specialist
Company: Swoon Staffing
Location: Greenwich
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Desktop Support Specialist
Location: Onsite – Greenwich, New York Contract Length: 6 months to
start (potential for extension or conversion) Pay Rate: $21/hr We
are supporting our client in the insurance industry in their search
for an experienced and dedicated Desktop Support Specialist to join
their team in Greenwich, New York. This is a fully onsite contract
role focused on providing high-quality technical support, where the
emphasis is on service excellence and thorough resolution rather
than ticket volume. You’ll be part of a small, collaborative IT
team but will handle your own day-to-day tasks—providing both
remote and in-person support to end users. Key Responsibilities
Provide comprehensive technical support and break/fix resolution
for Windows 11 systems, hardware, and software. Manage and track
incidents through ServiceNow. Perform system imaging and deployment
using Intune. Deliver remote assistance via BeyondTrust. Handle
asset management and hardware inventory. Support new hire
onboarding, including laptop setup and access configuration.
Maintain a strong focus on customer satisfaction, prioritizing
quality over quantity. Qualifications Experience in IT or Desktop
Support experience (Level 2 preferred). Strong customer service and
communication skills. Proficient with ServiceNow, Windows 11
troubleshooting, and hardware diagnostics. Hands-on experience with
Intune imaging and BeyondTrust remote tools. TIA or CompTIA A
certification preferred (or equivalent experience). Work
Environment Fully onsite – 5 days per week This person will manage
their own workload independently. Opportunity for long-term growth
with potential extension or full-time conversion. If you’re a
dependable IT professional who takes pride in delivering thorough,
high-quality support, we’d love to connect with you. Company
Description • Come get Swoon’d \t• Swoon handles the staffing needs
of over 80 Fortune 500 clients. \t• We have won Best and Brightest
Companies to Work for in the Nation Award 6 years in a row. \t•
Swoon was also awarded the Inc. 5000 Fastest Growing Private
Companies in the US from 2016 – 2020. Company Description • Come
get Swoon’d\r\n\t• Swoon handles the staffing needs of over 80
Fortune 500 clients.\r\n\t• We have won Best and Brightest
Companies to Work for in the Nation Award 6 years in a row.\r\n\t•
Swoon was also awarded the Inc. 5000 Fastest Growing Private
Companies in the US from 2016 – 2020.
Keywords: Swoon Staffing, Paterson , Desktop Support Specialist, IT / Software / Systems , Greenwich, New Jersey
