Help Desk Analyst II
Company: Robert Half
Location: King of Prussia
Posted on: January 15, 2026
|
|
|
Job Description:
Job Description Job Description We are looking for a skilled and
motivated Help Desk Analyst II to join our team in King of Prussia,
Pennsylvania. In this contract-to-permanent position, you will
provide technical support for end users and ensure the
functionality and security of hardware, software, and peripherals
within our organization. If you excel in troubleshooting, have a
proactive approach to problem-solving, and enjoy working in a
fast-paced environment, we encourage you to apply.
Responsibilities: • Manage helpdesk tickets, prioritize tasks, and
resolve incidents efficiently. • Deliver both onsite and remote
technical assistance for end users, including support for hardware,
software, and peripherals. • Offer guidance and troubleshooting for
Office 365 applications to enhance user experience. • Ensure all
systems meet security and patch requirements, including antivirus
and web filtering compliance. • Set up and support audio-visual
systems in corporate environments. • Maintain accurate asset
management records for mobile devices, desktops, and laptops. •
Configure and troubleshoot network issues in Windows, Apple, and
Citrix environments, including wired and wireless setups. •
Collaborate with vendors, such as internet service providers and
audio/video contractors, to manage services effectively. • Document
procedures, system changes, and resolutions in the helpdesk
ticketing system to maintain accurate records. • Participate in
project tasks and provide suggestions to improve processes and
workflows.• Proficiency in Active Directory and Windows Server 2012
R2. • Associate’s degree or technical certification, or a minimum
of 3 years’ experience in technical support. • Microsoft
certification and strong understanding of PC hardware. • Hands-on
experience with ServiceNow or similar cloud-based helpdesk systems.
• Familiarity with remote troubleshooting tools such as Zoho,
Intune, or Azure. • Strong organizational and time management
skills. • Ability to work under pressure and adapt to changing
priorities. • Excellent problem-solving skills and initiative to
think creatively.
Keywords: Robert Half, Paterson , Help Desk Analyst II, IT / Software / Systems , King of Prussia, New Jersey
