Director, Program and Project Management Manager
Company: bny mellon
Location: Berwyn
Posted on: January 26, 2026
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators and
champions of inclusion, BNY is where bold ideas meet advanced
technology and exceptional talent. Together, we power the future of
finance – and this is what LifeAtBNY is all about. Join us and be
part of something extraordinary. We’re seeking a future team member
for the role of Director, Program and Project Management Manager
join our Archer team. This role is located in Berwyn, PA and
Pittsburgh, PA. In this role, you’ll make an impact in the
following ways: Collaborate with onboarding and client service
teams to understand client challenges and identify opportunities
for enhanced solutions. Lead the requirements-gathering process,
working closely with clients and internal teams to create detailed
and actionable solution designs. Develop, manage, and maintain
high-quality documentation, such as actionable and testable
Statements of Work (SOWs), client-facing standard solution guides,
and internal customization directories. Act as the primary liaison
between client-facing teams and software engineering, ensuring
clarity and alignment throughout the solution delivery process.
Proactively identify inefficiencies in current processes and lead
initiatives to improve workflows, tools, and methodologies.
Investigate and resolve unexpected behaviors in client-specific
solutions, collaborating with software engineers to ensure timely
resolutions. Analyze large, complex datasets to troubleshoot
issues, answer client inquiries, and identify opportunities for
innovation. Mentor and guide junior analysts, fostering skill
development and knowledge sharing across the team. Partner with
project management to accurately estimate tasks, scope solutions,
and set realistic delivery timelines. Stay informed of industry
trends and advancements to drive innovative solutions that align
with client needs and market demands. To be successful in this
role, we’re seeking the following: Bachelor’s degree or the
equivalent combination of education and experience is required 15
years of experience in business systems analysis, including
requirement elicitation, data analysis, and solution design.
Expertise in modern software tools and platforms used in investment
management. Strong client relationship management skills and a
consultative approach to problem-solving. Proven leadership
experience, including mentoring, process improvement, and team
collaboration. Strong understanding of SQL and experience with
business intelligence tools for querying and analyzing data.
Comprehensive knowledge of the investment management industry,
including familiarity with market trends, challenges, and
opportunities. Exceptional communication and organizational skills,
with a clear, concise writing and speaking style. Demonstrated
ability to lead by example, driving a culture of excellence,
accountability, and continuous improvement. Preferred
Qualifications: Understanding of software development lifecycles,
methodologies (e.g., Agile, Waterfall), and best practices.
Experience directly managing or supervising teams within a
technical or analytical capacity. A track record of implementing
and managing process improvements to enhance team efficiency and
client satisfaction. Here’s a few of our recent awards: America’s
Most Innovative Companies, Fortune, 2025 World’s Most Admired
Companies, Fortune 2025 “Most Just Companies”, Just Capital and
CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive
compensation, benefits, and wellbeing programs rooted in a strong
culture of excellence and our pay-for-performance philosophy. We
provide access to flexible global resources and tools for your
life’s journey. Focus on your health, foster your personal
resilience, and reach your financial goals as a valued member of
our team, along with generous paid leaves, including paid volunteer
time, that can support you and your family through moments that
matter. BNY is an Equal Employment Opportunity/Affirmative Action
Employer - Underrepresented racial and ethnic
groups/Females/Individuals with Disabilities/Protected
Veterans.
Keywords: bny mellon, Paterson , Director, Program and Project Management Manager, IT / Software / Systems , Berwyn, New Jersey
