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Bilingual Call Center Representative

Company: Careerbuilder-US
Location: Paterson
Posted on: January 12, 2021

Job Description:

DataStaff, seeking several Bilingual Call Center Representatives for opportunities with one of our direct clients based in the Lawrenceville, NJ area.Spanish/English Bilingual speaking is required! Must also be able to write and communicate fluently in Spanish in order to write out call scripts. This is a remote position however, candidates must reside in New Jersey . This position requires you to have a professional, quiet workspace, free from distractions with high-speed internet capability and a reliable PC/Laptop, webcam, and headset with microphone and USB.Candidates must have the flexibility to work an 8-hour shift during these time frames. Open Enrollment Shift Hours: 8 am - 8 pm EST Monday to Friday 8 am - 5 pm EST Saturdays / 8 am - 5 pm EST some SundaysNon-Open Enrollment Shift Hours: 8 am - 5 pm EST Monday to FridayThe Call Center Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.Job Description: * Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.* Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.* Process life event changes, demographic updates, dis-enrollment requests, and special enrollment periods as requested.* Transfer/refer consumers to appropriate entities according to the established guidelines.* Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.* Escalate calls or issues to the appropriate designated staff for resolution as needed.* Track and document all inquiries using the applicable systems.* Facilitate translation services for non-English speaking callers according to procedures.* Make outbound calls to applicants to obtain needed information.* Review documents sent in by applicants and process according to work instructions.* Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems.* Meet Quality Assurance (QA) and other key performance metrics.* Responsible for adhering to established safety standards.* Must be able to remain in a stationary position for an extended period of time.* Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.* Work is constantly performed in an office environment.* Perform other duties as assigned by management.Job Requirements:Experience Required:* Minimum of 6 months experience needed.* Strong data entry and telephone skills.* Excellent organizational, interpersonal, written, and verbal communication skills.* Ability to perform comfortably in a fast-paced work environment.* Ability to successfully execute many complex tasks simultaneously.* Ability to work as a team member, as well as independently.* Previous experience with computers, phone systems, and headsets preferred.* Previous experience in customer service and call center preferred.* Bi-lingual Spanish is required.Education Required:* High School Diploma or GED* AA or higher degree preferredThis position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Keywords: Careerbuilder-US, Paterson , Bilingual Call Center Representative, Other , Paterson, New Jersey

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