Client Partner

Company: GeekHive
Location: Warwick
Posted on: February 24, 2021

Job Description:

At GeekHive, we blend our expertise in digital strategy, marketing technology and software development to drive successful outcomes and great experiences for our client partners. Home to some of the brightest minds (and friendliest faces!) in the marketing technology industry, GeekHive is proud to provide opportunities for people to earn a happy, healthy living doing what they love to do.We are hiring a Client Partner in our Client Success department at GeekHive. The Client Partner will help our clients align their team, refine their strategy, and integrate their tools for the most effective customer engagement. The Client Partner will be responsible for helping to build the strategy while working with clients on ongoing projects to ensure they get the most out of the platform, and actively listening to customers to identify new ways to 'wow' our customers through both service and product improvements.Responsibilities:* Serve as Subject Matter Expert (SME) in areas of strategy and the configuration of Sitecore Experience Platform (XP), Sitecore Experience Commerce (XC), and Content Hub.* Be the voice of the customer internally at GeekHive. Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer's success* Manage program revenue through aligning activities to strategic account goals and account growth* Build customer success philosophy and create a strategic plan related to overall customer's business objectives.* Deliver on exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals* Manage multi-level client stakeholder relationships with your portfolio of customers, which includes establishing trusted customer relationships and driving continued value* Act as a main Customer point of contact throughout the Customer's entire lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areasQualifications:* 5+ years of experience with account management, project management or client success.* College degree preferred.* The ability to understand the needs and pains of the customer and link them to GeekHive solutions.* The ability to discuss key industry issues at multiple levels within an organization.* A positive attitude, resilience and an ability to overcome objections with grace and confidence.* The ability to identify opportunities and creatively engage current clients.* Strong interpersonal and communication skills (written and oral).We offer our team:* A friendly and fun work environment* Competitive salary* Comprehensive health benefit program* Retirement Program* Remote Work Opportunities* Work-Life Balance* Paid Time Off (PTO)* Summer Hours* Employee Discounts* Onsite Kitchen & Snack Program* Onsite Game Room* Professional Development OpportunitiesAbout GeekHive:GeekHive is a marketing technology consultancy for mid-market to enterprise-level organizations. Our clients span across industries and vary in size, from nonprofit organizations to Fortune 500 companies. We combine our expertise in digital strategy, marketing technology, and agile development to help our clients unlock the power of their technology investments.GeekHive is proud to be an Equal Opportunity employer. We provide employment opportunities to qualified candidates who apply to our job postings, regardless of race, color, gender, religion, national origin, sexual orientation, disability, marital status, veteran status, or any other protected classification under federal, state or local law.Employment at GeekHive requires authorization to work for any employer in the United States without sponsorship. Please note that we do not provide relocation assistance or work sponsorship.We do not accept agency resumes. We are not responsible for any fees related to unsolicited resumes.Powered by JazzHRUvqQY6t1rw

Keywords: GeekHive, Paterson , Client Partner, Other , Warwick, New Jersey