Client Partner
Company: GeekHive
Location: Warwick
Posted on: February 24, 2021
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Job Description:
At GeekHive, we blend our expertise in digital strategy,
marketing technology and software development to drive successful
outcomes and great experiences for our client partners. Home to
some of the brightest minds (and friendliest faces!) in the
marketing technology industry, GeekHive is proud to provide
opportunities for people to earn a happy, healthy living doing what
they love to do.We are hiring a Client Partner in our Client
Success department at GeekHive. The Client Partner will help our
clients align their team, refine their strategy, and integrate
their tools for the most effective customer engagement. The Client
Partner will be responsible for helping to build the strategy while
working with clients on ongoing projects to ensure they get the
most out of the platform, and actively listening to customers to
identify new ways to 'wow' our customers through both service and
product improvements.Responsibilities:* Serve as Subject Matter
Expert (SME) in areas of strategy and the configuration of Sitecore
Experience Platform (XP), Sitecore Experience Commerce (XC), and
Content Hub.* Be the voice of the customer internally at GeekHive.
Contribute to the ongoing initiatives to continuously improve our
approach to efficiently and effectively secure our customer's
success* Manage program revenue through aligning activities to
strategic account goals and account growth* Build customer success
philosophy and create a strategic plan related to overall
customer's business objectives.* Deliver on exceptional customer
experience with proactive communication, orchestrating the right
internal resources, and effectively using the customer engagement
model to align, track and evolve customer business goals* Manage
multi-level client stakeholder relationships with your portfolio of
customers, which includes establishing trusted customer
relationships and driving continued value* Act as a main Customer
point of contact throughout the Customer's entire lifecycle, define
success plan with clear deliverables, and ensure clear
communication across the Customer operational areasQualifications:*
5+ years of experience with account management, project management
or client success.* College degree preferred.* The ability to
understand the needs and pains of the customer and link them to
GeekHive solutions.* The ability to discuss key industry issues at
multiple levels within an organization.* A positive attitude,
resilience and an ability to overcome objections with grace and
confidence.* The ability to identify opportunities and creatively
engage current clients.* Strong interpersonal and communication
skills (written and oral).We offer our team:* A friendly and fun
work environment* Competitive salary* Comprehensive health benefit
program* Retirement Program* Remote Work Opportunities* Work-Life
Balance* Paid Time Off (PTO)* Summer Hours* Employee Discounts*
Onsite Kitchen & Snack Program* Onsite Game Room* Professional
Development OpportunitiesAbout GeekHive:GeekHive is a marketing
technology consultancy for mid-market to enterprise-level
organizations. Our clients span across industries and vary in size,
from nonprofit organizations to Fortune 500 companies. We combine
our expertise in digital strategy, marketing technology, and agile
development to help our clients unlock the power of their
technology investments.GeekHive is proud to be an Equal Opportunity
employer. We provide employment opportunities to qualified
candidates who apply to our job postings, regardless of race,
color, gender, religion, national origin, sexual orientation,
disability, marital status, veteran status, or any other protected
classification under federal, state or local law.Employment at
GeekHive requires authorization to work for any employer in the
United States without sponsorship. Please note that we do not
provide relocation assistance or work sponsorship.We do not accept
agency resumes. We are not responsible for any fees related to
unsolicited resumes.Powered by JazzHRUvqQY6t1rw
Keywords: GeekHive, Paterson , Client Partner, Other , Warwick, New Jersey
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