Guest Service Rep-PM - Courtyard Mahwah (150000GJ)
Posted on: February 25, 2021
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
The Courtyard Mahwah, located at 140 Route 17 South, Mahwah, NJ
07430 is currently hiring a Guest Service Rep-PM.
Process all guest check-ins by confirming reservations in computer
system, verifying guest identity, requesting form of payment,
assigning room, and issuing room key in accordance with property
policies and procedures. Operate telephone switchboard station.
Respond to and resolve guest requests, including wake-up call
requests. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Review shift logs/daily memo books and document pertinent
information in logbooks. Process all payment types such as room
charges, cash, checks, debit, or credit. Count and secure bank.
Complete end-of-day activities including posting charges to
accounts, completing cashier and closing reports, running night
audit backup, and roll the date. Print and fold folios and ensure
that they are placed under each guest room door the night before
Follow all company safety and security policies and procedures, and
report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and
personal appearance are clean and professional, and maintain
confidentiality of proprietary information. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests' service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, and listen and respond appropriately to
the concerns of other employees. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
To submit your application for this job, please go to:
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Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Paterson , Guest Service Rep-PM - Courtyard Mahwah (150000GJ), Other , Mahwah, New Jersey
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