Service Quality Supervisor

Company: Transdev
Location: Hillburn
Posted on: February 25, 2021

Job Description:

We offer job openings across North America. Search now: Service Quality Supervisor Hillburn , New York Apply Now Transdev Services. Inc., is the largest private sector operator of multiple modes of passenger transit in North America, is seeking an Service Quality Supervisor at its Hillburn,NY facility. The Service Quality Supervisor is responsible for ensuring the safe and effective delivery of transit services to LHTL customers through the supervision of bus operations and the use of computerized systems. The job duties of an SQS include Road Patrol and Window Dispatch. Responsibilities Responsible for overseeing day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations. Provide support, advice and guidance to operators in responding to a variety of issues, assess situations and determine the appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future. To ensure a positive work environment for operators they will provide coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service Promote Transdev policies and procedures in a positive way to Operators, passengers, and to the public. Supervise yard pre-trips and buses' on-board tech functionality. Perform vehicle and operator safety evaluation ride checks, observe of operators while making their runs, and recommend the necessary retraining. Request assistance from the Command Center when necessary. Complete daily Road Supervisor's log of all actions performed during shift. Complete required paperwork for special assignments, such as bus checks, camera checks, on-time performance blitzes, DVIR checks, etc. Respond to and investigate accidents and incidents immediately when requested by management or Command Center. Supervise service problems including rerouting, accidents and incidents with the goal of restoration of interrupted service. Support operators in preparing accident reports. Interact with and assists transit passengers as necessary. Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation. Inform appropriate management personnel regarding operational problems and coordinate efforts toward their resolution. Communicate effectively and in a timely manner with safety, Command Center Coordinators, Dispatch Window SQS, and Maintenance. Monitor the Operator Check-In-Check-Out (CICO) process using our Visual Dispatch System (VDS) software to make sure runs are being filled on-time and to identify any runs which are open due to either a late arriving Operator or a last-minute call-off. Assure all DOT rules for hours-of-service are followed. Receive Out of Service (OOS), Short Run, DOT, and PM bus lists from Maintenance Foreman and ensure buses are assignedto the appropriate runs, according to Maintenance Dept. requests for return times/mileage concerns. Other duties as assigned to ensure the smooth operation of the bus system as a whole. Qualifications High school diploma or equivalent. Degree preferred. Must have a minimum of 2 years' experience in the transportation industry with emphasis on safety. 2-3 years supervisory experience. Familiarity with Title VII laws. Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA. Ability to interpret and initiate policies and procedures. Ability to secure a Class "B" CDL with a "P" endorsement. Considerable knowledge of and ability to use personnel computers and related software. Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems. Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. Excellent communication skills both written and oral. Proficiency with Microsoft Word, excel and other Office packages. Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment. Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands. Union experience helpful. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities. 90% of work is accomplishedoutside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations. Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication. Exposure to heavy traffic areas while performing the duties of the job. Exposure to considerable amounts of dust, vehicle fumes and noise. Must be able to travel for company training, meeting or support missions. For more information please visit our website at www.transdevna.com/careers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. _EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_ Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check Job Locations US-NY-Hillburn Posted Date 4 days ago (2/16/2021 12:18 PM) Requisition ID 2021-14000 Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler Copyright 2021 , Transdev North America, Inc. All Rights Reserved.

Keywords: Transdev, Paterson , Service Quality Supervisor, Other , Hillburn, New Jersey