Service Quality Supervisor
Company: Transdev
Location: Hillburn
Posted on: February 25, 2021
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Job Description:
We offer job openings across North America. Search now: Service
Quality Supervisor Hillburn , New York Apply Now Transdev Services.
Inc., is the largest private sector operator of multiple modes of
passenger transit in North America, is seeking an Service Quality
Supervisor at its Hillburn,NY facility. The Service Quality
Supervisor is responsible for ensuring the safe and effective
delivery of transit services to LHTL customers through the
supervision of bus operations and the use of computerized systems.
The job duties of an SQS include Road Patrol and Window Dispatch.
Responsibilities Responsible for overseeing day-to-day activities
of operators to ensure compliance with operational requirements for
safe bus operations. Provide support, advice and guidance to
operators in responding to a variety of issues, assess situations
and determine the appropriate course of action (e.g. additional
training, counseling) to prevent further occurrences in the future.
To ensure a positive work environment for operators they will
provide coaching, mentoring and non-safety related training to
promote high employee motivation and morale and commitment to
company values and excellence in customer service Promote Transdev
policies and procedures in a positive way to Operators, passengers,
and to the public. Supervise yard pre-trips and buses' on-board
tech functionality. Perform vehicle and operator safety evaluation
ride checks, observe of operators while making their runs, and
recommend the necessary retraining. Request assistance from the
Command Center when necessary. Complete daily Road Supervisor's log
of all actions performed during shift. Complete required paperwork
for special assignments, such as bus checks, camera checks, on-time
performance blitzes, DVIR checks, etc. Respond to and investigate
accidents and incidents immediately when requested by management or
Command Center. Supervise service problems including rerouting,
accidents and incidents with the goal of restoration of interrupted
service. Support operators in preparing accident reports. Interact
with and assists transit passengers as necessary. Investigate and
respond to unsafe location/situation reports; make recommendations
and/or changes to resolve the unsafe situation. Inform appropriate
management personnel regarding operational problems and coordinate
efforts toward their resolution. Communicate effectively and in a
timely manner with safety, Command Center Coordinators, Dispatch
Window SQS, and Maintenance. Monitor the Operator
Check-In-Check-Out (CICO) process using our Visual Dispatch System
(VDS) software to make sure runs are being filled on-time and to
identify any runs which are open due to either a late arriving
Operator or a last-minute call-off. Assure all DOT rules for
hours-of-service are followed. Receive Out of Service (OOS), Short
Run, DOT, and PM bus lists from Maintenance Foreman and ensure
buses are assignedto the appropriate runs, according to Maintenance
Dept. requests for return times/mileage concerns. Other duties as
assigned to ensure the smooth operation of the bus system as a
whole. Qualifications High school diploma or equivalent. Degree
preferred. Must have a minimum of 2 years' experience in the
transportation industry with emphasis on safety. 2-3 years
supervisory experience. Familiarity with Title VII laws. Knowledge
of state and local regulations/guidelines, inclusive of DOT, FTA,
and FMCSA. Ability to interpret and initiate policies and
procedures. Ability to secure a Class "B" CDL with a "P"
endorsement. Considerable knowledge of and ability to use personnel
computers and related software. Demonstrate ability to identify and
understand problems and to determine the appropriate measures it
takes to solve problems. Considerable interpersonal skills,
including the ability to establish and maintain effective working
relationships with others. Excellent communication skills both
written and oral. Proficiency with Microsoft Word, excel and other
Office packages. Ability to manage customer relationships, provide
strong customer service skills and work in a fast-paced team
environment. Proven organization skills, understanding importance
of prioritizing effectively and managing multiple tasks in an
environment with ever competing demands. Union experience helpful.
PHYSICAL DEMANDS: The physical demands described here are
representatives of those that must be met by the employee to
successful perform the essential functions of this job. Reasonable
accommodations can possibly be made to enable individual with
disabilities to perform the essential functions. 10% of work is
accomplished in doors and in air conditioned or well-ventilated
facilities. 90% of work is accomplishedoutside in varying
temperature, weather, and humidity conditions; most work is
performed alone and in remote locations. Frequently stands and
walks; ability to sit for up to three hours; walk for long
distances and on possible sloped ground or slippery and uneven
surfaces; normal manual dexterity and eye-hand coordination;
ability to lift material weighing up to 50 lbs. with assistance;
ability to bend, stoop, kneel, crawl, and crouch; and corrected
hearing and vision to normal range; verbal communication. Exposure
to heavy traffic areas while performing the duties of the job.
Exposure to considerable amounts of dust, vehicle fumes and noise.
Must be able to travel for company training, meeting or support
missions. For more information please visit our website at
www.transdevna.com/careers The above statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions
upon request. Transdev is an Equal Employment Opportunity (EEO)
employer and welcomes all qualified applicants. Applicants will
receive fair and impartial consideration without regard to race,
sex, color, national origin, age, disability, veteran status,
genetic data, gender identity, sexual orientation, religion or
other legally protected status, or any other classification
protected by federal, state, or local law. _EEO is the Law Poster:
http://www1.eeoc.gov/employers/poster.cfm_ Drug free workplace If
based in the United States, applicants must be eligible to work in
US without restrictions for any employer at any time; be able to
pass a drug screen and background check Job Locations
US-NY-Hillburn Posted Date 4 days ago (2/16/2021 12:18 PM)
Requisition ID 2021-14000 Position Category Customer Service/Call
Center/Dispatch/Reservationist/Scheduler Copyright 2021 , Transdev
North America, Inc. All Rights Reserved.
Keywords: Transdev, Paterson , Service Quality Supervisor, Other , Hillburn, New Jersey
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