HELP DESK SUPPORT SPECIALIST - LEVEL 1
Company: Blinds To Go
Location: Paramus
Posted on: April 8, 2021
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Job Description:
THE--POSITION: HELP DESK SUPPORT SPECIALIST (LEVEL ONE)Blinds To
Go is expanding our Technology team and there has never been a more
exciting time to join our organization!We have created a new
position for a Help Desk Support Specialist - Level 1. This
individual will provide day-to-day technical support to employees
for network infrastructure and internal computer systems software
and hardware related issues. This role will also help to install,
configure and troubleshoot desktops, laptops, tablets and phones,
as well as, maintain passwords, data integrity and file system
security for the desktop environment. This is a full-time position
that will be based in our Paramus, New Jersey office.
RESPONSIBILITIES/DUTIES:* Work with end-users to determine needs*
Respond to queries over the phone and/or in-person* Troubleshoot
and perform PC and peripheral repairs* Process, respond, and
document incident tickets* Perform troubleshooting on computers,
printers, handheld scanners, and tablets* Perform software
installation and troubleshooting* Determine if issue needs to be
escalated and route to appropriate team member* Assist setting up
A/V equipment for teleconferences* Participate in team projects,
improvements, and initiativesQUALIFICATIONS:* A+ Certification
preferred* Windows 10, Network+, MS Office, LAN and WAN technology
experience* Minimum of 1 to 2 years of experience in a corporate
setting* Ability to communicate highly technical information to
both technical and non-technical personnel* Previous experience
working with both PC and MAC platforms* Excellent follow up and
communication skills (both written and oral)* Ability to juggle
several projects simultaneously * Customer service oriented*
Ability to work independently, as well as, part of a team ABOUT US:
Visit our website at--www.blindstogo.com--to learn more about us
and our career opportunities.Blinds To Go----provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Blinds To Go, Paterson , HELP DESK SUPPORT SPECIALIST - LEVEL 1, Other , Paramus, New Jersey
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