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Customer Service / Data Entry

Company: Techflex Inc.
Location: Sparta
Posted on: May 3, 2021

Job Description:

Job SummaryTechflex is now hiring a full-time Customer Service / Data Entry Associate. This position is responsible for handling incoming calls and chats from customers for the purpose of taking orders. If given the opportunity, you will be joining a sales and customer service team where you can use your communication and sales skills to make a positive impact on our customers. We are a friendly, collaborative, and diverse workplace that fosters creativity, critical thinking, and innovation.Essential Functions Answers customers' questions about product information, pricing, or availability. Modifies and enters part numbers in our CRM system for all ecommerce sites. Enters and updates pricing in our CRM system for all ecommerce sites. Handles incoming calls and chats. Enters orders and uploads tracking numbers for Amazon and eBay sales. Releases back orders as needed. Additional ResponsibilitiesPerform additional duties as assigned by direct supervisor.RequirementsQualifications To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and /or ability required.Knowledge, Skills, & Capabilities Knowledge of principles and methods of showing, promoting, and selling products or services. Knowledge of basic computer skills in Microsoft Office, Excel, Word, and Outlook. Communication Skills- Active Listening and Verbal Communication. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Ability to prioritize and manage time effectively. Excellent attention to detail. Physical Requirements Largely a sedentary role, however, routinely uses standard office equipment such as calculators, computers, phones, photocopiers, filing cabinets, fax machines, and printers. Sitting for sustained periods of time. Work Environment Professional office environment. Occasionally exposed to moving mechanical parts and vehicles due to necessary communication with shipping and receiving. Occasionally exposed to noise level that is moderate to high. Education High School Diploma or EquivalentExperienceAt least 1 years' experience related experience or training, or equivalent combination of education and experience.This is for an on premise position (Sparta, NJ). Monday - Friday 8 30 a.m. - 5 00 Jobble

Keywords: Techflex Inc., Paterson , Customer Service / Data Entry, Other , Sparta, New Jersey

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