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Field Service Technician 1

Company: Scientific Games
Location: Chester
Posted on: May 3, 2021

Job Description:


Are you ready to level up your career?

At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.

Whether you are a member of our award winning game studios, our industry leading systems group, product management, manufacturing group, services or any of our other amazing Gaming teams, you will be creating compelling games played around the world. We are dedicated to being the industry's only COMPLETE global solutions provider with products that will enhance the entire gaming operation, both on the casino floor and behind the scenes.

If you are ready to playCome join us and let's make games!

Position Summary

Position located in Farmington, NY

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit you would spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We'll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you'll be working with a team of like-mind

ed, positive service professionals who will help support you in achieving your weekly service goals.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

What you would be responsible for:

  • Provide an uncommon customer experience using your technical skills
  • Communicate the value of our services and match products with customer needs
  • Build and maintain strong, long-lasting customer relationships
  • Solve your customers' challenges the first time, owning it


  • Competitive salary plus company matched 401K plan
  • Fast-paced, fun, flexible, and dynamic work environment
  • Excellent Health, Dental & Vision benefits
  • Flexible spending accounts for health care and day-care
  • Convenient direct deposit for paychecks
  • 10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
  • Company paid Life and Disability Insurance
  • Paid Training, Education reimbursement and continued education
  • Company paid uniforms and shoes
  • Company vehicle (position specific)


An understanding of and experience with troubleshooting computer software and hardware technologies Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills Promptly respond to customer/management request and feedback. Proven self-starter with motivation and ability Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime Ability to prepare and analyze reports to identify product failure trends and service ability issues Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds) High School Diploma or equivalency Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).


Must have a high school diploma or equivalency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Keywords: Scientific Games, Paterson , Field Service Technician 1, Other , Chester, New Jersey

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