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Web Analyst

Company: Department Of The Treasury
Location: Paterson
Posted on: June 9, 2021

Job Description:

  • Duties

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Duties

Summary

WHAT IS THE LARGE BUSINESS & INTERNATINOAL (LB&I) DIVISION? The Large Business & International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad and foreign persons and businesses with a U.S. tax requirement.

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Responsibilities

WHAT DOES A WEB ANALYST DO? A Web Analyst serves as a web consultant designing, maintaining, supporting and posting Web content. In this role, you will be responsible for identifying, analyzing, and coordinating the integration of data from an assigned Business Unit to all organizations included in a user friendly Web site that provides customers with information specific to their individual needs. You will also provide Web channel communications and maintain technical operations of Web sites on the IR web and manage content on IRS.gov.

As a Web Analyst you will:

  • Consult with appropriate experts in the development of a Web site design that will effectively present information in the most complete, comprehensive, and user-friendly manner.
  • Provide written and oral guidance and advice to Web content providers on presentation of material and methods of validating new and current material.
  • Meet with management and employee groups of each business unit to assess customer needs in relation to the assigned Business Unit's Web information services.
  • Assist the assigned Business Unit in monitoring the web site content ensuring it remains current, accurate, and ensure site references provide the expected navigation through the Web.
  • Identify system complaints and problems in relation to Web design and coordinate with appropriate experts for resolution.
  • Conduct instructional classes for employees that maintain sub-Web pages on the Business Unit site.
  • Serve as a member of the assigned Business Unit Intranet Committee, participating in identifying policy needs and priorities, including determination of the content and functions of both the web site and the contact center.
  • Provide analytical advice and assistance to Business Unit customers on the application and integration of Internet services that meet customer's expressed needs.
  • Participate in Web usability studies by coordinating, evaluating, and analyzing usability data to determine if the needs of Web users are met.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

  • LB&I Communications is seeking a Web Analyst to join a newly established Web/User Experience team. We're looking for an organized, detail-oriented individual, and curious self-starter that is eager to learn new skills. Must have a passion and experience in collaborating, providing excellent customer service, and managing internal/external web content.*

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1 TO 5 TRAVEL NIGHTS PER MONTH

Supervisory status

No

Promotion Potential

13

  • Job family (Series)

0301 Miscellaneous Administration And Program

  • Requirements

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Requirements

Conditions of Employment

  • Refer to Other Information
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National
  • IRS Employees with Career or Career Conditional Appointments

.

Qualifications

You must meet the following requirements by the closing date of this announcement.

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

GS-12 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: demonstrating knowledge of analytical methods and procedures to research the application and integration of Internet services, participate in conducting studies of Web site use, and implement or recommend changes; Experience using knowledge of programs and processes sufficient to coordinate, evaluate, and analyze usability data to determine if the needs of Web users are met. Your experience must also demonstrate the knowledge and ability to provide analytical advice and assistance, including written and oral guidance, on the application and integration of Internet services and coordinate with others to determine appropriate solutions; Experience using Knowledge of Web site development sufficient to discuss and resolve problems with appropriate experts, interpret policies and procedures governing the planning and delivery of Service-wide Web products, and to provide expert advice, guidance, and recommendations on critical issues affecting Web design;. In addition, accomplishment identifying system complaints and problems in relation to Web design and the ability to coordinate with experts for resolution.

GS-13 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: demonstrating knowledge of analytical methods and procedures to research and advise on the application and integration of Internet services, conducting studies of Web site use, and implement or recommend changes; Accomplishment conducting Web usability studies, coordinating, evaluating and analyzing usability data to determine if the needs of Web users are met. Your experience must also demonstrate the knowledge and ability to provide analytical advice and assistance, including written and oral guidance, on the application and integration of Internet services and coordinate with others to determine appropriate solutions; Experience using knowledge of Web site development sufficient to discuss and resolve problems with appropriate experts, interpret policies and procedures governing the planning and delivery of Service-wide Web products, and to provide expert advice, guidance, and recommendations on critical issues affecting Web design. In addition, accomplishment identifying system complaints and problems in relation to Web design and the ability to coordinate with experts for resolution.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education

LB&I Core Cities (cont): 120 Liberty Street, Brockton, MA (MA5955), 31 Hopkins Plaza, Baltimore, MD (MD0055), 5000 Ellin Rd, Lanham-Seabrook, MD (MD0278), 6010 Executive Blvd, Rockville, MD (MD1248), 985 Michigan Ave, Detroit, MI (MI0800), 38275 West Twelve Mile Road, Suite 200, Farmington Hills, MI (MI2097), 1270 Pontiac Rd., Pontiac, MI (MI2181), 3251 N Evergreen Dr NE, Grand Rapids, MI (MI2210), 3971 S Research Park Drive, Suite B, Ann Arbor, MI (MI2218), 917 N. Saginaw St, Flint, MI (MI3022), 1550 American Blvd East, Bloomington, MN (MN1675), 1122 Town and Country Commons, Chesterfield, MO (MO1833), 2850 NE Independence Ave, Lee's Summit, MO (MO2008), 7751 Brier Creek Parkway, Ste 102, Raleigh, NC (NC1151), 10715 David Taylor Drive, Charlotte, NC (NC2598), 4905 Koger Boulevard, Greensboro, NC (NC2668), 1616 Capitol Ave., Omaha, NE (NE0051), 200 Federal Plaza, Paterson, NJ (NJ0145), 200 Sheffield Street, Mountainside, NJ (NJ4360), 101 Wood Ave S, Iselin, NJ (NJ4664), 100 Dey Place, Edison, NJ (NJD001), 110 N City Parkway, Las Vegas, NV (NV7516), 201 Varick Street, New York, NY (NY0128), 26 Federal Plaza, New York, NY (NY0282), 11 A Clinton Ave, Albany, NY (NY0300), 290 Bwy - Foley Square, New York, NY (NY0350), 255 East Ave, Rochester, NY (NY7064), 130 South Elmwood Avenue, Suite 100, Buffalo, NY (NY7340), 999 Stewart Ave, Bethpage, NY (NY7501), 550 Main Street, Cincinnati, OH (OH0189), 200 N High St, Columbus, OH (OH0208), 6450 Rockside Woods Blvd S, Suite 300, Independence, OH (OH2320), 55 North Robinson, Oklahoma City, OK (OK1356), 8023 East 63rd Pl, Tulsa, OK (OK1431), 1220 SW 3rd Ave, Portland, OR (OR0043), 1000 Liberty Avenue, Pittsburgh, PA (PA0233), 600 Arch Street, Philadelphia, PA (PA0277), 601 S. Henderson Road, King Of Prussia, PA (PA0507), 2970 Market Street, Philadelphia, PA (PA0809), City View Plaza, 48 Carr 165, Suite 2000, Guaynabo, PR (PR4001), 60 Quaker Lane, Warwick, RI (RI7085), 5333 Getwell Road, Memphis, TN (TN0005), 801 Broadway, Nashville, TN (TN0052), 127 International Drive, Franklin, TN (TN2709), 300 E. Eighth Street, Austin, TX (TX0227), 8701 S Gessner, Houston, TX (TX0297), 1919 Smith, Houston, TX (TX0298), 4050 Alpha Rd, Farmers Branch, TX (TX0302), 3651 S IH-35, Austin, TX (TX2038), 12941 I 45, Houston, TX (TX2298), 5450 Stratum Dr, Ste 150, Fort Worth, TX (TX2653), 12309 N Mopac Expwy, Austin, TX (TX2835), 8122 Datapoint Dr, San Antonio, TX (TX2982), 324 25th St, Ogden, UT (UT0035), 1160 W 1200 S, Ogden, UT (UT0036), 105 23rd Street, Ogden, UT (UT1434), 178 South Rio Grande St, Salt Lake City, UT (UT1522), 7980 Quantum Drive, Vienna, VA (VA0008), 400 North Eighth Street, Richmond, VA (VA0088), 200 Granby Street, Norfolk, VA (VA1608), 915 Second Avenue, Seattle, WA (WA0101), N14 W24200 Tower Place, Suite 202, Waukesha, WI (WI1696), 211 West Wisconsin Avenue, Milwaukee, WI (WI1720)

Keywords: Department Of The Treasury, Paterson , Web Analyst, Other , Paterson, New Jersey

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