Lead Guide - Bonobos, Garden State Plaza
Company: Wal-Mart
Location: Paramus
Posted on: June 9, 2021
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Job Description:
Position Summary... What you'll do... Provides leadership to Guides by daily coaching; delivering
exceptional customer service experiences and examples; effective
communication; delivering a positive atmosphere that is productive,
professional and pleasant. Creates an exceptional enhanced shopping experience by engaging
the customer with the ultimate love for style, passion for quality
and insistence on providing top-tier service; fully understanding
and appreciating the importance of the customer's expectations; and
lifting the experience by creating innovative ways to ensure the
customer has the best shopping experience possible. Implements and models customer service standards by ensuring
unbeatable excellence in Bonobos standards; exemplifying an
in-depth knowledge of the Bonobos product and brand; understanding
unique needs of customers; creating an environment to set excellent
customer service expectations that are aligned with customer needs
and expectations and company goals. Assists customers with a Bonobos one-on-one appointment based
experience which offers customers both an alternative and
complementary service to the web-driven model, not the traditional
retail experience. Creates long-term customer relationships by providing a
personalized shopping experience; executing a digital client book
driven by personal relationships that includes many aspects of the
client's life including occupation, family and most important FIT
(preferences on what the customer likes to wear and how they feel
in the clothing); understanding completely how to meet the client
needs and aspirations; and reviewing the customer shopping history
to provide current and future recommendations. Develops client experience strategies and plans in-store
initiatives to drive product engagement, customer experience, brand
loyalty, conversion and sales by driving NPS (Net Promoter Score)
culture and participating in community events. Manages and plans the execution and implementation of in-store
visual merchandising by creating displays on the sales floor;
ensuring a seamless seasonal flip or change of merchandise;
providing product knowledge to teach Guides; and ensuring
merchandise is appealing and easy to access. Provides and supports the implementation of business solutions
by building relationships and partnerships with key stakeholders;
identifying business needs; determining and carrying out necessary
processes and practices; monitoring progress and results;
recognizing and capitalizing on improvement opportunities; and
adapting to competing demands, organizational changes, and new
responsibilities. Models compliance with company policies and procedures and
supports company standards of ethics and integrity by incorporating
these into the development and implementation of business plans;
using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and
practices. Demonstrates up-to-date expertise and applies this to the
development, execution, and improvement of action plans by
providing expert advice and guidance to others in the application
of information and best practices; supporting and aligning efforts
to meet customer and business needs; and building commitment for
perspectives and rationales. Minimum Qualifications... Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
qualifications. 2 - 5 years of sales experience in traditional retail or
relevant sales experience 1 year experiencing supervising or leading customer service Preferred Qualifications... Outlined below are the optional preferred qualifications for
this position. If none are listed, there are no preferred
qualifications. Primary Location... 1 Garden State Plaza, Suite 1101, Paramus, NJ 07652-2404, United
States of America About Bonobos At Bonobos we... Bonobos is an Equal Opportunity Employer - By Choice. We believe
we are best equipped to help our associates, customers and the
communities we serve live better when we really know them. That
means understanding, respecting and valuing diversity - unique
styles, experiences, identities, ideas and opinions - while being
inclusive of all people. All the benefits you need for you and your family Eligibility requirements apply to some benefits and may depend
on your job classification and length of employment. Benefits are
subject to change and may be subject to specific plan or program
terms. For information about benefits and eligibility, see
One.Walmart.com/Benefits. Frequently asked questions On average, it takes 45-60 minutes to complete your application
for the first time. Subsequent applications will take less time to
apply as our system saves some of your application information.
Please note that some positions require the completion of
assessments in order to receive consideration for that role. Those
would take additional time. No, you cannot change your application after submitting, so
please make sure that everything is finalized before you hit the
submit button. Processing of information on paper is minimal, and Walmart
processes application information using an applicant tracking
system (ATS). Access to the data within the ATS is restricted to
authorized personnel, and the system itself is held to high
security standards by Walmart. See All FAQs Recently viewed jobs
Keywords: Wal-Mart, Paterson , Lead Guide - Bonobos, Garden State Plaza, Other , Paramus, New Jersey
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