Digital Service Specialist-Trn
Company: Canon Solutions America, Inc.
Posted on: May 15, 2022
US-NJ-Paramus Canon Solutions America, Inc.Requisition ID:
26602Category: Field ServicePosition Type: Full-TimeOverviewIf
finding an effective fix and supporting customers with the highest
level of service standards sounds appealing to you, Canon Solutions
America, a leader in technology, solutions, and services, wants to
know your story. We're actively seeking a Digital Service
Specialist to deliver amazing experiences and elevated efficiency
within the routine maintenance of Canon-supported products in
accordance with Service and Parts Standards. ResponsibilitiesIn
this position, you'll be accountable for:- Reporting to your
manager product failure trends and serviceability issues with
necessary supported documentation, ensuring accurate information
and record keeping.- Meeting customer demands by providing
efficient, responsive, and accurate Field/Shop/on-site
maintenance.- Properly maintaining all technical information, Field
Service Reports, Expense Reports, and Canon property assigned.-
Showcasing strong customer communication and satisfaction skills.-
Maintaining the performance of assigned machines.- Facilitating
performance at a level which helps to achieve the branch/district's
overall metric targets. QualificationsPlease note: this is a
customer-facing role, and requires compliance with customer
policies and protocols, which may include COVID-19 vaccination and
other measures relating to COVID-19.Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.-
Possess a basic understanding of internet environments and the
ability to successfully complete the 120-day introductory period
and the PDIF (Printing and Digital Imaging Foundations) new-hire
class.- Ability to travel (valid driver's license and acceptable
driving record necessary).- Capable of functioning in a 24/7
environment, while performing shift work and on-call rotations.-
Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.- Must be able to lift 50 pounds and be active more than
50 percent of the time (walking, standing, stooping/kneeling).
Company OverviewAbout our Company - Canon Solutions America, Inc.
empowers companies of all sizes to succeed by supplying market
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With unwavering dedication to promote professional innovation,
Canon Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at We comply with all applicable federal,
state and local laws, regulations, orders and mandates, including
those we may be required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .#CSA Posting Tags#LI-KM1
Keywords: Canon Solutions America, Inc., Paterson , Digital Service Specialist-Trn, Other , Paramus, New Jersey
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