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Client Service Associate

Company: JMA North America LLC
Location: Mahwah
Posted on: May 14, 2022

Job Description:

Job Description CLIENT SERVICE ASSOCIATE We are looking for a charismatic and energetic Client Services Associate to join our current team of representatives. You will collaborate in a team environment to provide outstanding service, while exhibiting substantial problem-solving skills. This is an ideal, entry-level position for a highly motivated individual interested in growing with our company. ABOUT US: JMATEK is a Hong Kong based multi-national company offering market-leading home comfort and energy efficiency products that are innovative and appealing in style to the modern day consumers. Since its founding in 2007, JMATEK has made great progress. The Group is now a globally-recognized leader in Evaporative Air Coolers and Portable Air Conditioners. In recent years, the Group has launched many new innovative products including Dehumidifiers and Air Purifiers. JMATEK is proud to be an Exclusive Global Authorized Licensee of Honeywell for several product categories and markets its products under the Honeywell brand. Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world---s toughest challenges linked to global macro trends such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. P OSITION'S PRIMARY RESPONSIBILITIES: -- Provide product support for incoming customer calls and emails regarding product problems, warranty, service questions and general client concerns. -- Work with online seller platforms to respond to customer inquiries, concerns, process replacements and returns. -- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. -- Update customer information in the customer service database during and after each call to resolution. -- Work with the management teams to stay updated on product knowledge and proactively, be informed of any changes in products. -- Reports customer suggestions and recommend product revisions to according to teams. Administrate and enforce precise attention to detail when tracking, documenting, and meticulously handling ALL client items. Effectively correspond and report through multiple lines of communication to both coworkers and clients. REQUIREMENTS: -- High school diploma/GED required (Associate degree preferred). -- Ability to remain professional and courteous with customers at all times. -- Excellent verbal and written communication skills. -- Multi lingual - English, Spanish and French a plus. -- Background in troubleshooting smart devices, Portable Air Conditioners & Evaporative Air Coolers a plus. -- Maintain availability to accommodate changes in the schedule without conflict. Provide an elevated level of client services support to customers to resolve client concerns. COMPENSATION AND BENEFITS: -- This is a FULL-TIME position that is paid Hourly. -- The starting wage is $15.00 - 17.00/hour . -- We offer vacation, paid sick leave, health care coverage and 401k benefits for each full-time employee. SCHEDULING AND SHIFT DETAILS: Monday --- Friday 8:30am - 4:30pm & 9:30am --- 5:30pm shifts are available, but subject to change. APPLICATION REQUIREMENTS: -- All applicants MUST submit an attached resume and include at least (2) references to be considered for further review. -- Covid Vaccinated PHYSICAL REQUIREMENTS: -- Ability to lift and mobilize small to medium items up to 10 lbs. while utilizing appropriate equipment while troubleshooting products. -- Position may entail stooping, kneeling, squatting and bending.

Keywords: JMA North America LLC, Paterson , Client Service Associate, Other , Mahwah, New Jersey

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