Customer Experience Advisor
Company: Polestar Automotive
Location: Mahwah
Posted on: May 16, 2022
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Job Description:
Job Description At Polestar, we don't just drive innovation in
our cars --- our entire business model is different from our
competitors. We---re looking for a creative, innovative,
experienced, and hands-on professional to be the primary point of
contact with our customers and be the ambassador of Polestars
premium brand experience. About Polestar Polestar is an electric
performance car brand, determined to improve the society we live in
by driving the change to sustainable mobility. We are a global team
of highly talented individuals who share a passion to change the
world. We challenge conventions and we challenge ourselves for the
purpose of innovation. We believe innovation is a team effort and
that just like each component is critical to the performance of our
cars, each person working at Polestar is as important to the team
and its performance. We work in close collaboration across
empowered global teams that don---t settle for anything less than
excellence. Is this you? If you are interested in joining the
Polestar family, don't wait to submit your application. We apply a
continuous selection process, and the job post will be open until
the position is filled. Let us describe the challenge we offer The
Customer Experience Advisor will be an important piece to the
puzzle at Polestar and take ownership of the customer journey and
resolution of customer inquiries. This person will be responsible
for providing our customers with support through various channels
including phone, email and chat. We are hiring enthusiastic
individuals for a number of shifts based in our Mahwah New Jersey
office which operates 24/7/365. Schedule flexibility and ability to
work overnight and/or weekends is required. What you---ll do Manage
inbound communications for product, service, and support requests
Receive and respond to customer communications, cases, or chats
through to resolution Work with Polestar Spaces & Service Points to
ensure seamless communication for all involved parties Follow up
with current customer product, service, and support inquiries Build
and maintain professional relationships with our customers
throughout their experience Resolve and handle incoming customer
advocacy cases through to resolution escalating to the appropriate
team member where necessary Deliver a white glove customer
experience through all available methods of communication Who you
are High school education (or equivalent) Previous experience in
call center environment is highly desirable Fluency in English
required, Bilingual is a plus You have a passion for customer
experience and being the ambassador of a brand Tech savvy with
knowledge of PC and telephony systems You have excellent verbal and
written communication skills You are an agile learner and
comfortable with technology, learning new tools, and able to work
with a variety of content areas/teams. Proven project management
skills, stakeholder management, time management, and prioritization
when managing multiple projects. Tech savvy with knowledge of PC
and telephony systems You have attention to the details, and thrive
in an ever-evolving work atmosphere Company Description Polestar -
the guiding star. We are an electric performance brand, determined
to improve the society we live in. Our focus is on uncompromised
design and technology. Passion and emotion drive us, electricity
and innovation drive our cars. Our products are excellent,
efficient and entertaining. In Polestar---s future, there is no
room for shortcuts, excuses or compromises. We are all in,
dedicated on our ambition. Guiding our industry forward through
pure, progressive, performance. At Polestar, the sky is the
limit.
Keywords: Polestar Automotive, Paterson , Customer Experience Advisor, Other , Mahwah, New Jersey
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