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Patient Relations Specialist

Company: St. Joseph?s Health
Location: Paterson
Posted on: June 23, 2022

Job Description:

St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation's "100 Best Places to Work in Health Care". -Job Overview Oversees complaints/grievances and ensures all are completed timely and correctly. Coordinates the daily staffing and coverage of the Patient Representatives, BTB (benefit time bank) requests and payroll. Assures that Patient Representatives follow all regulatory requirements of the State Department of Health. Ensures all hospital policies and procedures are followed. Reports any issues or concerns directly to the manager.

Bachelor's degree required, Master's degree preferred. 4-5 years of previous work-related experience. Requires analytical skills with the ability to exercise sound judgement, attention to detail and problem resolution. Exemplary writing skills required. Ability to clearly and concisely translate complex medical information into layman's terms. Must possess strong customer service, communication, organizational and interpersonal skills.

Keywords: St. Joseph?s Health, Paterson , Patient Relations Specialist, Other , Paterson, New Jersey

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