(USA) Asset Protection Operations Coach Trainee
Posted on: August 6, 2022
What you'll do...
Detects, deters, investigates, and resolves violations of company
policies and criminal activities by investigating alleged fraud and
other alleged illegal activities; conducting investigations
relating to the operations and policies of the company; obtaining
evidence, taking statements, writing case reports, and providing
court room testimony, as needed; and participating in collaborative
efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an
effective safety program is in place; supervising the safety team;
identifying accident trends to develop and implement solutions to
prevent accidents; observing work practices and providing training
to associates on accident prevention techniques; communicating
plans to minimize accidents; and overseeing safety reviews and
implementing plans to improve safety.
Manages facility level training and execution of asset protection,
safety functions, and claims and receiving procedures by reviewing
the application of policies, procedures, compliance guidelines (for
example, cold chain, hazardous materials) and operational controls;
identifying gaps in expectations versus training levels;
determining training needs; and developing and delivering the
training where needed.
Manages claims and receiving operations by ensuring proper policies
and procedures are followed; ensuring timely processing of claims
(for example, damaged, defective, returned, liquidated items) and
merchandise deliveries (for example, suppliers, third party
deliveries); providing direction for claims or receiving issues;
and maintaining necessary documentation and reporting.
Models and demonstrates exceptional customer service standards to
store associates by following and demonstrating the One Best Way
(OBW) service model; managing and supporting customer service
initiatives (for example, store of the community and community
outreach programs); ensuring customer needs, complaints, and issues
are successfully resolved; developing and implementing action plans
to correct deficiencies; and providing process improvement
leadership to ensure a high quality customer experience.
Drives the financial performance and sales of the designated store
area by reviewing and evaluating P&L (Profit & Loss)
statements; managing and assisting in budgeting, forecasting and
controlling expenses in designated business area to confirm they
are indexed to sales; monitoring and ensuring effective merchandise
presentation, seasonal transitions, inventory flow, and operational
processes; and developing and implementing action plans to mitigate
shrink and ensure sales and profit goals are achieved for business
Provides supervision and development opportunities for hourly
associates by hiring, training, and mentoring of associates;
assigning duties; setting clear expectations; providing associate
recognition; communicating expectations consistently and
effectively; ensuring diversity and inclusion awareness; and
recruiting and developing qualified associates to meet staffing
needs and achieve company growth potential.
Leads and develops teams effectively by teaching, training, and
actively listening to associates; touring stores and providing
feedback (Tour-toTeach); communicating and collaborating with all
levels of associates regarding store operations, utilizing
technology, business initiatives, merchandising, and company
direction; introducing and leading company change efforts;
providing clear expectations and guidance to implement business
solutions; and communicating business objectives to teams
Controls the unexplained loss of merchandise and improves
profitability by identifying and communicating performance goals
and objectives; building accountability for policies and
procedures; measuring adherence to loss prevention policies and
procedures; reviewing variances to inventory reports; conducting
operational and pre-inventory reviews; gathering data, auditing
results and monitoring deficiency trends; identifying improvement
opportunities; communicating and working with managers and
associates to determine corrections needed to inventory controls
and influencing the implementation and execution of control
corrections; and teaching managers and associates operational
controls and processes in multiple stores.
Demonstrates up-to-date expertise and applies this to the
development, execution, and improvement of action plans by
providing expert advice and guidance to others in the application
of information and best practices; supporting and aligning efforts
to meet customer and business needs; and building commitment for
perspectives and rationales.
Provides and supports the implementation of business solutions by
building relationships and partnerships with key stakeholders;
identifying business needs; determining and carrying out necessary
processes and practices; monitoring progress and results;
recognizing and capitalizing on improvement opportunities; and
adapting to competing demands, organizational changes, and new
Models compliance with company policies and procedures and supports
company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of
business plans; using the Open Door Policy; and demonstrating and
assisting others with how to apply these in executing business
processes and practices.
Live our Values
* Models the Walmart values to foster our culture; holds oneself
accountable; and supports Walmart's commitment to communities,
social justice, corporate social responsibility, and
sustainability; maintains and promotes the highest standards of
integrity, ethics and compliance.
* Is consistently humble, self-aware, honest, and transparent.
Curiosity & Courage
* Demonstrates curiosity and a growth mindset; supports innovation
and intelligent risk-taking; and exhibits resilience in the face of
Digital Transformation & Change
* Implements and supports continuous improvements and willingly
embraces new digital tools and ways of working.
Deliver for the Customer
* Delivers results while putting the customer first and applying an
omnimerchant mindset and the EDLP and EDLC business models to all
* Adopts a broad perspective that considers data, analytics,
customer insights, and different parts of the business when making
Focus on our Associates
Diversity, Equity & Inclusion
* Embraces diversity in all its forms and actively supports
diversity of ideas and perspectives, as well as diversity goal
Collaboration & Influence
* Builds strong and trusting relationships with team members and
business partners; works collaboratively to achieve objectives;
impact to a range of audiences; and demonstrates energy and
positivity for own work.
* Contributes to an environment allowing everyone to bring their
best selves to work, demonstrates engagement and commitment to the
team, and recognizes others'
contributions and accomplishments.
Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
For facilities that sell firearms, I acknowledge that the position
for which I am applying will require successful completion of a
firearms- specific Criminal Background Check (CBC) and Firearms
For facilities that sell only ammunition and have state specific
requirements, I acknowledge that the position for which I am
applying may require a current state issued Certificate of
Associates will be required to attend and successfully complete all
job-required trainings and assessments (for example, Academy
trainings, Open Door trainings, etc.).
Meets applicable state requirements to work in Asset Protection,
such as, minimum age, specialized training, certification and/ or
As permitted by applicable law, provide evidence of full
vaccination as defined by CDC guidelines OR secure approval of
medical or religious accommodation for the vaccination mandate.
Outlined below are the optional preferred qualifications for this
position. If none are listed, there are no preferred
Bachelor's Degree in Business, Criminal Justice, or related field,
Bachelor of Science in Business Management and Leadership through
Live Better U and Bellevue University, Certificate of Completion in
People and Business Leadership through Live Better U and Bellevue
University, Certification in an asset protection related field (for
example, Loss Prevention Qualified, Loss Prevention Certified),
General work experience supervising 5 or more direct reports to
include the responsibility of performance management, mentoring,
hiring, and firing, Investigative experience
220 ENTERPRISE DR, ROCKAWAY, NJ 07866-2157, United States of
At Walmart, we help people save money so they can live better. This
mission serves as the foundation for every decision we make, from
responsible sourcing to sustainability-and everything in between.
As a Walmart associate, you will play an integral role in shaping
the future of retail, tech, merchandising, finance and hundreds of
other industries-all while affecting the lives of millions of
customers all over the world. Here, your work makes an impact every
day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We
believe we are best equipped to help our associates, customers, and
the communities we serve live better when we really know them. That
means understanding, respecting, and valuing diversity- unique
styles, experiences, identities, abilities, ideas and opinions-
while being inclusive of all people.
All the benefits you need for you and your family
* Multiple health plan options, including vision & dental plans for
you & dependents
* Financial benefits including 401(k), stock purchase plans, life
insurance and more
* Associate discounts in-store and online
* Education assistance for Associate and dependents
* Parental Leave
* Pay during military service
* Paid Time off - to include vacation, sick, parental
* Short-term and long-term disability for when you can't work
because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on
your job classification and length of employment. Benefits are
subject to change and may be subject to specific plan or program
terms. For information about benefits and eligibility, see
Frequently asked questions
* On average, how long does it take to fill out an application?
On average, it takes 45-60 minutes to complete your application for
the first time. Subsequent applications will take less time to
apply as our system saves some of your application information.
Please note that some positions require the completion of
assessments in order to receive consideration for that role. Those
would take additional time.
* Can I change my application after submitting?
No, you cannot change your application after submitting, so please
make sure that everything is finalized before you hit the submit
* How do you protect my personal information?
Processing of information on paper is minimal, and Walmart
processes application information using an applicant tracking
system (ATS). Access to the data within the ATS is restricted to
authorized personnel, and the system itself is held to high
security standards by Walmart.
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