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IT Sales for NJ Managed IT Services Provider

Company: Delaney Computer Services, Inc.
Location: Mahwah
Posted on: August 7, 2022

Job Description:

Delaney Computer Services, Inc., is a Mahwah NJ-based Managed IT Service provider (MSP) that serves small businesses throughout the NJ / NY metro region with 10-100 employees.We are seeking a highly organized, outgoing, tech-savvy, client and sales-focused individual to support our sales processes by interacting with our managed IT clients to manage the renewal and procurement of new IT equipment that needs to be updated and replaced with the renewal of their MSP agreements.Key Responsibilities Receive and vet inbound sales leads and handle account-related satisfaction issues and provide quality assurance for existing relationships. (Become a trusted resource for our clients) Prepare, file, and retrieve sales-related documents, including IT support agreements. Prepare and send quotes and sales proposals for products and services. Place and track orders with vendors for client purchases Interface with internal teams to ensure proper pre-and post-sales service Coordinate meetings with internal teams, service calls for the sales and technical support teams. Retrieve clients' warranty information, subscriptions, and license keys for the support team Audit clients' recurring service agreements and make adjustments as needed. Answer client questions about their accounts via phone and email Maintain internal CRM databases with up to date account information RequirementsMinimum Requirements Prior Background in technology sales and account management Strong proficiency working in a Microsoft Windows environment Strong knowledge of Windows and Microsoft Office 365 products Strong organizational, analytical, and problem-solving skills Excellent interpersonal and communication skills and a professional demeanor Demonstrated experience coordinating effectively with clients, internal teams, and external vendors Demonstrated experience managing workload efficiently to prioritize and track the status of multiple activities Proactive in taking ownership for tasks through completion with or without direction, knowing when to ask for help, and escalating issues when necessary Preferred Requirements Previous experience in the IT support industry, preferably with a Managed Services Provider or small business IT support company Familiarity with AutoTask PSA and QuickBooks Enterprise Experience with vendor licensing programs such as Microsoft CSP, Cisco SmartNet, Meraki, and Dell ProSupport Experience selling or supporting industry brands like Cisco, Meraki, Microsoft Office 365, and Lenovo Think-branded products EducationAssociate or Bachelors's degree in business or STEM field of study Proven inside sales experience Track record of over-achieving quota Strong phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and web presentation tools Excellent verbal and written communications skills Strong listening and presentation skills Ability to multi-task, prioritize, and manage time effectively BA/BS degree or equivalent Benefits Health Care Plan (Medical, Dental & Vision) Company Sponsored 401K with 4% Match Life Insurance (Basic, Voluntary & AD) Paid Time Off (Vacation, Sick & Public Holidays) Dog-friendly Office - bring your dog to work (subject to approval) Training & Development

Keywords: Delaney Computer Services, Inc., Paterson , IT Sales for NJ Managed IT Services Provider, Other , Mahwah, New Jersey

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