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Front Desk Associate (Opening Shift)

Company: Fountain Fitness Center
Location: Ramsey
Posted on: November 26, 2022

Job Description:

*Job Summary: *

The Welcome Team Member/Front Desk Associate provides a welcoming and safe environment for the members through high levels of customer service. This person's interaction with members directly contributes to member retention and satisfaction. This position is responsible for the reception area at the gym. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, and checking the guest into the computer system.

*Duties and Responsibilities: *
* Be on time for your shift.

* Properly open and close Fountain Fitness Center each day according to Standard Operating Procedures.

* Accurately book, change and cancel appointments.

* Acknowledge and greet everyone who enters and leaves the facilities.

* Provide detailed descriptions facility features and hours of operation.

* Utilize computers with skill and proficiency.

* Answer the phone promptly and use the guest's name throughout the phone conversation..

* Maintain eye contact when addressing external and internal guests.

* Handle guests' questions and concerns professionally and courteously.

* Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

* Maintain a clean; safe, fully stocked and well-organized work area.

* Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

* Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings

* Assist in all areas of operation as requested by management.

* Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

* Experience working with computer systems and navigating through work screens.
* Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).
* CPR/AED required within 30 days of hire for all opening & closing Welcome Team.

Job Type: Part-time

* Employee discount
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

Application Question(s):
* Are you available to work beginning at 5am?

Work Location: One location%58047475%

Keywords: Fountain Fitness Center, Paterson , Front Desk Associate (Opening Shift), Other , Ramsey, New Jersey

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